Operations Manager: Lead the Park, Path to GM

Lava-Island; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Leadership incentive

Medical insurance

Dental insurance

Vision insurance

Employee perks

Job summary

Lava Island is seeking an Operations Manager to lead shifts, serve as Manager on Duty, and keep the park, café, and events running smoothly. You’ll be the steady presence under pressure and a stepping-stone for future General Manager roles.

We value ownership, hands-on leadership, and coaching as you guide a busy team through daily operations, guest interactions, and safety protocols with a focus on growth and high standards.

Qualifications

• Experience leading teams in fast-paced hospitality or customer-facing settings.
• Current ServSafe Manager Certification, or completion within 30 days of hire.
• Availability for weekends, evenings, and holidays; Friday, Saturday, and Sunday required.
• Willingness to be hands-on, including cleaning and park prep alongside the team.
• Ability to stand, walk, and move for extended periods and lift up to 50 lbs.
• Ability to pass a background check and drug screen.

Responsibilities

• Serve as Manager on Duty, present and aware across the whole park during your shift.
• Keep guest-facing areas clean, staffed, and ready, and handle guest issues on the spot.
• Assign zones, set clear expectations, and coach the team in real time.
• Hold the team accountable for tasks, safety, and service with fairness and consistency.
• Lead proactively so problems are prevented before guests feel them.
• Complete opening, shift-change, and closing procedures, checklists, deposits, and reporting.
• Keep the park guest-ready and safe, and keep the café stocked and running on time.

Skills

Ownership mindset

Hands-on leadership

Stays calm under pressure

Coaching & development

Strong organization & communication

Education

ServSafe Manager Certification

Job description

Lava Island is seeking an Operations Manager to lead shifts, serve as Manager on Duty, and keep the park, café, and events running smoothly. You’ll be the steady presence under pressure and a stepping-stone for future General Manager roles.

We value ownership, hands-on leadership, and coaching as you guide a busy team through daily operations, guest interactions, and safety protocols with a focus on growth and high standards.