Operations Manager: Lead Teams, Drive Efficiency

TDB Communications; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

TDB Communications in Washington, DC seeks an Operations Manager to oversee daily operations, lead staff, and ensure performance meets client requirements, policy standards, and contractual obligations.

The role develops and maintains procedures, monitors staffing, workloads, and metrics, coordinates with HR, training, quality, and finance, identifies risks, and drives continuous improvement across service delivery and operational excellence.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 5+ years of progressively responsible operations experience.
• 3+ years of direct supervisory or management experience.
• Experience with KPIs, SLAs, quality assurance, and performance reporting.
• Experience in government contracting, public-sector, or regulated programs is a plus.

Responsibilities

• Oversee daily operational activities and assigned personnel.
• Provide leadership, coaching, guidance, and performance management.
• Monitor staffing levels, workloads, schedules, productivity, and metrics.
• Develop and maintain operational procedures, workflows, and controls.
• Identify risks and performance issues and recommend actions.
• Prepare and review operational reports and updates for leadership.
• Coordinate with HR, recruiting, training, quality, and finance.

Skills

Leadership

Communication

Problem-solving

Strategic thinking

Organizational skills

Judgment

Education

Bachelor's degree in business administration/related field

Tools

Microsoft Office

CRM systems

Job description

TDB Communications in Washington, DC seeks an Operations Manager to oversee daily operations, lead staff, and ensure performance meets client requirements, policy standards, and contractual obligations.

The role develops and maintains procedures, monitors staffing, workloads, and metrics, coordinates with HR, training, quality, and finance, identifies risks, and drives continuous improvement across service delivery and operational excellence.