Operations Manager - Lead Growth & Service Excellence

Genesis Distribution; Myrtle Beach (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

PTO and Paid Holidays

401(k)

401(k) matching

Job summary

Coastal Turf is seeking an experienced Operations Manager for the Myrtle Beach branch. You will oversee day-to-day operations, lead field teams, manage scheduling, sales, and service quality, and drive branch growth in a hands-on leadership role.

The ideal candidate will be organized, customer-focused, and able to motivate a team while ensuring safety and compliance across all operations.

Qualifications

• Previous experience in lawn care, landscaping, pest control, or a related field preferred
• Previous management or supervisory experience preferred
• Strong work ethic and a commitment to professionalism
• Excellent communication and leadership skills
• Highly organized with the ability to manage multiple priorities
• Sales-minded and comfortable working with customers and leads
• Ability to work outdoors and in varying weather conditions
• Valid driver's license and acceptable driving record
• Ability to obtain and maintain any required state licenses or certifications
• Reliable, dependable, and committed to being part of a growing team
• Strong problem-solving skills and a positive, team-oriented attitude

Responsibilities

• Lead and manage the daily operations of the Myrtle Beach branch
• Recruit, train, motivate, and develop branch employees
• Manage team schedules and ensure efficient daily routing and production
• Oversee lawn care services and ensure work is completed to Coastal Turf standards
• Monitor service quality, customer satisfaction, and employee performance
• Generate and follow up on sales leads and help grow the customer base
• Identify opportunities to increase sales and branch profitability
• Operate, maintain, and oversee the safe use of company equipment and vehicles
• Provide excellent customer service and resolve customer concerns professionally
• Ensure employees follow company policies, procedures, and safety standards
• Maintain accurate service, production, and operational records
• Assist with hands-on lawn care services and branch operations as needed

Job description

Coastal Turf is seeking an experienced Operations Manager for the Myrtle Beach branch. You will oversee day-to-day operations, lead field teams, manage scheduling, sales, and service quality, and drive branch growth in a hands-on leadership role.

The ideal candidate will be organized, customer-focused, and able to motivate a team while ensuring safety and compliance across all operations.