Operations Manager: Lead Branch Ops & Customer Success

US - LLC Recruiting; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Fun & Laughter Day Off

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Competitive salary and compensation

Vehicle reimbursement plan or company

Corporate Social Responsibility Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Operations Manager to join our culture of growth and excellence. You will lead branch operations, drive performance and ensure service delivery that aligns with our values.

You will oversee planning, proposal reviews, and coordination with teams, while coaching staff to strengthen capabilities and deliver results.

The role emphasizes customer satisfaction on installed accounts, cost control, contract execution, and a commitment to diversity and inclusion.

Qualifications

• Strong project management and operations leadership.
• Excellent leadership, mentoring and team-building skills.
• Strong financial analytical skills including cost control.
• Proficient with Microsoft Outlook, Project, Excel, Word and PowerPoint.

Responsibilities

• Manage, oversee and coordinate all aspects of branch operation activities including operations planning, qualifying potential business, operational review of proposals and bookings.
• Coach, counsel and train the Operations force to improve individual skills.
• Overall responsibility for customer satisfaction on all installed accounts.
• Overall responsibility for execution of contracts – estimated cost vs actual cost; review of contracts; supervision of labor and subcontractors; planning and scheduling contracts, preparation of invoices, and collections.
• Performs other duties and responsibilities as requested or required.

Job description

Convergint is seeking a full-time Operations Manager to join our culture of growth and excellence. You will lead branch operations, drive performance and ensure service delivery that aligns with our values.

You will oversee planning, proposal reviews, and coordination with teams, while coaching staff to strengthen capabilities and deliver results.

The role emphasizes customer satisfaction on installed accounts, cost control, contract execution, and a commitment to diversity and inclusion.