Operations Manager (Law Firm) - US-based

Staff Outsource Solutions; Illinois City (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Staff Outsource Solutions is seeking an experienced Operations Manager to build and improve the firm's operational infrastructure on a project-based engagement. The role focuses on creating clear, efficient, scalable processes that the current team can consistently follow.

The ideal candidate is highly organized, process-oriented, and experienced in developing SOPs, training systems, workflows, and operating documentation. Strong communication and independent project management are essential.

Qualifications

• Proven experience leading Operations teams in a professional services setting.
• Experience building SOPs and training programs.
• Strong organizational and project management abilities.
• Excellent communication, written and verbal.
• Ability to analyze workflows and propose improvements.
• Capable of independent project management from assessment to implementation.
• Experience in law firm or legal services is a plus.

Responsibilities

• Review and assess current operational processes and identify opportunities for improvement.
• Develop and document clear, practical SOPs.
• Build efficient workflows and processes for day-to-day operations.
• Create training materials, guides, and resources for staff.
• Develop a structured training program based on the new processes.
• Train current staff and ensure understanding and implementation.
• Identify gaps, inefficiencies, and standardization opportunities.
• Establish systems that promote consistency, accountability, and efficiency.
• Make recommendations to improve team performance and workflow.
• Conduct follow-up check-ins after project completion.

Skills

Operations management

Independent work

Project management

SOP development

Workflow analysis

Training materials

Communication

Legal industry experience

Job description

Key Responsibilities

We are seeking an experienced Operations Manager to help build and improve the firm's operational infrastructure. This is a project-based position focused on creating clear, efficient, and scalable processes that the current team can consistently follow.

The ideal candidate is highly organized, process-oriented, and experienced in developing SOPs, training systems, workflows, and operational documentation.

About the Role

We are seeking an experienced Operations Manager to help build and improve the firm's operational infrastructure. This is a project-based position focused on creating clear, efficient, and scalable processes that the current team can consistently follow.

The ideal candidate is highly organized, process-oriented, and experienced in developing SOPs, training systems, workflows, and operational documentation.

• Review and assess current operational processes and identify opportunities for improvement.
• Develop and document clear, practical Standard Operating Procedures (SOPs).
• Build efficient workflows and processes for the firm's day-to-day operations.
• Create training materials, guides, and other resources for existing staff.
• Develop a structured training program based on the newly established processes.
• Train current staff and ensure they understand and can effectively implement the new procedures.
• Identify gaps, inefficiencies, and areas where processes can be standardized.
• Establish systems that promote consistency, accountability, and operational efficiency.
• Make recommendations to improve overall team performance and workflow.
• Conduct follow-up check-ins after project completion to assess implementation and address any necessary adjustments.

Qualifications

• Proven experience as an Operations Manager, Business Operations Manager, Process Improvement Manager, or similar role.
• Previous experience working in a law firm or legal services environment is a strong advantage.
• Strong experience developing and implementing SOPs and operational processes.
• Experience creating training materials and training employees.
• Excellent organizational and project management skills.
• Strong written and verbal communication skills.
• Ability to analyze existing workflows and develop practical solutions.
• Comfortable working independently and managing a project from assessment through implementation.

Engagement Structure

This is a project-based engagement. The selected Operations Manager will be responsible for completing the initial process-development and training project.

Once the project is completed, the engagement will transition to monthly check-ins to review implementation, address process gaps, and make recommendations as needed.

What We’re Looking For

We’re looking for someone who can build the system, document it clearly, and teach the team how to use it - not simply manage existing operations.

If you are experienced in turning complex or inconsistent workflows into clear, repeatable processes, we’d love to hear from you.