Operations Manager, Inventory & Fulfillment (Trade Shows & Events)

Jack Morton Worldwide Inc.; Addison, Chicago (IL, IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Jack Morton Worldwide Inc. in Addison, IL, is seeking an Operations Manager, Inventory & Fulfillment to lead day-to-day operations for our event and experiential business.

You will oversee inventory coordination, order fulfillment, and collaboration with stakeholders to ensure assets are managed accurately and delivered on schedule. The role requires hands-on leadership, strong problem-solving skills, and the ability to optimize processes while growing the business.

Qualifications

• College certificate or degree in Business Administration, Operations Management, Supply Chain, or a related field preferred.
• Approximately 4–10 years of relevant operations, inventory, fulfillment, logistics, or warehouse experience.
• Experience with budgeting, cost management, financial reporting, or P&L responsibilities.
• Experience in trade shows, exhibits, event production, experiential marketing, or a related project-based environment is strongly preferred.

Responsibilities

• Lead daily operations: oversee inventory coordination, order fulfillment, scheduling, and workflows to ensure assets and materials are prepared accurately and on time.
• Manage and develop teams: lead supervisors and their teams, providing coaching, direction, performance feedback, and development support.
• Coordinate across departments: partner with Account Directors, Account Managers, Account Coordinators, supervisors, and technicians to align priorities and meet client requirements.
• Oversee order execution: monitor orders from initial request through preparation, quality checks, delivery, returns, and final costing.
• Improve processes: identify opportunities to streamline workflows, improve accuracy, strengthen accountability, and increase efficiency.
• Manage resources and budgets: oversee staffing, operating expenses, and financial performance while identifying cost-control opportunities.
• Monitor performance: track metrics, review results, and communicate progress to leadership.
• Maintain operational accuracy: ensure inventory records, order details, schedules, and reporting are accurate.
• Resolve issues proactively: address scheduling conflicts and missing information before affecting delivery.
• Support business growth: develop operating practices to support evolving client needs and increased volume.
• Leverage business systems: use tools such as Zoho CRM, Event Express, and the Project System to coordinate work and maintain visibility across operations.

Skills

Leadership

Inventory control

Budgeting

Communication

Education

Business Administration / Operations Management / Supply Chain

Tools

Microsoft Office

Zoho CRM

Event Express

Project System

Job description

Operations Manager, Inventory & Fulfillment (Trade Shows & Events)

Experience Without Limits
Come shape the future of brand experience.

At Jack Morton, we design and buildhead-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clientsunlock the full value of experiencesby turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one.We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

**Must be willing to work onsite 5 days a week at our Addison, IL facility**

At Jack Morton, we create experiences that bring brands, people, and ideas together. Behind every successful event is a team making sure the right equipment, assets, and materials are ready when and where they’re needed.

We’re looking for an Operations Manager, Inventory & Fulfillment to lead day-to-day operations supporting our event and experiential business. Based in Addison, IL, you’ll oversee operational workflows, coordinate inventory and order fulfillment, develop team members, and partner with internal stakeholders to ensure assets and materials are managed accurately and delivered on schedule.

This is a hands-on leadership role for someone who knows how to keep operations organized, manage competing priorities, solve problems, and build strong working relationships across teams. You’ll have the opportunity to improve processes, strengthen operational performance, and help support the continued growth of our business.

Please note: This position requires working onsite at our Addison, IL facility five days per week.

What You’ll Do

• Lead daily operations: Oversee inventory coordination, order fulfillment, scheduling, and operational workflows to ensure assets and materials are prepared accurately and on time.
• Manage and develop teams: Lead supervisors and their teams, providing coaching, direction, performance feedback, and support for employee development.
• Coordinate across departments: Partner with Account Directors, Account Managers, Account Coordinators, supervisors, and technicians to align priorities and meet client and project requirements.
• Oversee order execution: Monitor orders and work orders from initial request through preparation, quality checks, delivery, returns, and final costing.
• Improve processes: Identify opportunities to streamline workflows, improve accuracy, strengthen accountability, and increase operational efficiency.
• Manage resources and budgets: Oversee staffing, workload distribution, operating expenses, and financial performance while identifying opportunities to control costs.
• Monitor performance: Track operational metrics, review results, resolve recurring issues, and communicate progress and challenges to leadership.
• Maintain operational accuracy: Ensure inventory records, order details, schedules, documentation, and reporting are accurate and up to date.
• Resolve issues proactively: Address scheduling conflicts, missing information, service concerns, and competing priorities before they affect project delivery.
• Support business growth: Develop consistent operating practices that can support evolving client needs and increased business volume.
• Leverage business systems: Use tools such as Customer Gateway, Zoho CRM, Event Express, and the Project System to coordinate work and maintain visibility across operations.

What We’re Looking For

You’re an organized, solutions-oriented leader who can balance big-picture operational goals with the details that keep daily work moving. You’re comfortable managing people, coordinating across departments, and holding teams accountable while maintaining a collaborative, service-focused environment.

Ideally, you bring:

A college certificate or degree in Business Administration, Operations Management, Supply Chain, or a related field preferred; equivalent education and experience will also be considered.

Approximately 4–10 years of relevant operations, inventory, fulfillment, logistics, or warehouse experience.

Previous experience managing teams, supervisors, or multiple operational functions.

Experience with inventory control, order processing, asset management, distribution, or fulfillment workflows.

Experience in trade shows, exhibits, event production, experiential marketing, or a related project-based environment is strongly preferred.

Experience with budgeting, cost management, financial reporting, or P&L responsibilities.

Strong organizational and time-management skills, with the ability to prioritize competing requests and meet deadlines.

The ability to manage different personalities, address challenges directly, and build productive relationships across teams.

Strong problem-solving and decision-making skills, with a focus on process improvement and accountability.

Excellent written and verbal communication skills.

Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.

Experience with Zoho or similar CRM, inventory, order-management, or business operations systems is an asset.

A customer-focused mindset and the ability to adapt in a fast-paced environment.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

#LI-WK1

Requisition #: 2275