Operations Manager- In Home ABA Therapy services

The Treetop ABA Therapy; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

401(k) with company match

Paid Time Off & Paid Holidays

Paid Training

Supportive team culture

Job summary

The Treetop ABA Therapy in Arizona seeks an Operations Manager for in-home services to lead field-based operations, coordinate staff schedules, and support families. You’ll partner with clinical leadership to ensure smooth referrals, service delivery, and compliant documentation across the region.

This role requires 2+ years in ABA or behavioral health, strong scheduling and front-office experience, and excellent communication.

Qualifications

• 2+ years of experience in ABA or behavioral health.
• 3+ years experience with scheduling, medical front office, or clinic operations.
• Strong customer service and communication skills.
• Ability to organize, multitask, and problem-solve in a fast-paced setting.
• Experience supporting or leading teams.
• Self-motivated and collaborative.

Responsibilities

• Coordinate schedules and visit logistics for staff.
• Support clinical and administrative teams with day-to-day tasks.
• Ensure families receive timely communication and feel supported.
• Troubleshoot service issues such as cancellations, staffing gaps, or onboarding delays.
• Partner with leadership to improve processes and field operations.
• Track service delivery, onboarding tasks, and documentation for compliance.
• Support field trainings, team engagement, and operational planning.
• Maintain compliance with internal policies and payer requirements.

Skills

ABA experience

Scheduling experience

Customer service

Communication skills

Team leadership

Time management

Job description

Ready to Run the Show?

Do you love keeping things organized, running smoothly, and making people's lives easier? Are you the kind of person who thrives on variety - one day coordinating staff schedules, the next solving field logistics across multiple homes, and the next untangling a tricky challenge before your second cup of coffee?

If so, The Treetop ABA - Arizona has the perfect role for you as our Operations Manager - In-Home Services. This isn't a typical desk job - it's a blend of coordination, communication, and problem-solving that directly impacts the experience of children, families, and staff.

Who We Are

At The Treetop ABA, we help children ages 2-18 with autism and developmental needs through in-home, school, community, and clinic-based ABA programs. Our mission is simple: deliver evidence-based care that truly makes a difference - while ensuring our teams feel supported every step of the way.

Where You'll Work

This role supports our Arizona in-home service region. As the Operations Manager for our in-home division, you'll be the go-to leader ensuring our field-based services run smoothly and efficiently. You'll oversee daily operations, manage client and staff scheduling across the region, support behavior technicians in the field, and partner closely with clinical leadership. You'll also play a key role in building strong relationships with families and fostering community connections throughout Arizona.

What You'll Do

This role ensures our in-home ABA services run smoothly from referral to service delivery. You'll coordinate schedules, support staff, communicate with families, and keep operations moving without service interruptions.

Key responsibilities include:

• Coordinating staff assignments, schedules, and visit logistics
• Supporting clinical and administrative teams with day-to-day operational tasks
• Ensuring families receive timely communication and feel supported throughout the process
• Troubleshooting service issues such as cancellations, staffing gaps, or onboarding delays
• Partnering with leadership to improve processes and field operations
• Tracking service delivery, onboarding tasks, and documentation for compliance
• Supporting field trainings, team engagement, and operational planning
• Maintaining compliance with internal policies and payer requirements to avoid service disruptions

What We're Looking For

• Must live in driving distance to one of our clinics

  • Tucson
  • Glendale
  • Scottsdale
  • Phoenix
  • Mesa

• 2+ years of experience inABA or behavioral health

• 3+ years experience withscheduling, medical front office, or clinic operationspreferred

• Strongcustomer service and communicationskills

• Ability toorganize, multitask, and problem-solvein a fast-paced setting

• Experience supporting or leading teams

• Self-motivated and collaborative

Schedule:

• Full-time position with flexible hours between 7:30 AM-5:30 PM, based on client and field coverage needed

What You'll Love About Working With Us

• Salary that matches your skills: $55,000 - $65,000 annually depending on experience
• Benefits that have your back:
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) with company match
  • Paid Time Off & Paid Holidays
  • Paid Training
  • Supportive team culture: Fun, collaborative, and focused on professional growth