Operations Manager I

Computershare U.S.; Minneapolis (MN); On-site; USD 51,000 - 66,000; Full time

Job summary

Eine innovative Firma sucht einen Operations Manager I, der ein engagiertes Team leitet, um erstklassige Dokumentenprüfungs- und Aufbewahrungsdienste für Kunden in der Finanzbranche zu gewährleisten. In dieser Rolle sind Sie für die tägliche Produktionsüberwachung und die Schulung Ihres Teams verantwortlich, um strategische Verbesserungen zu identifizieren und umzusetzen. Sie werden die Möglichkeit haben, in einem unterstützenden und dynamischen Umfeld zu arbeiten, das kontinuierliches Lernen und Wachstum fördert. Wenn Sie eine Leidenschaft für das Management und die Optimierung von Prozessen haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Benefits

Bezahlter Elternurlaub

Flexible Arbeitszeiten

Gesundheits- und Wellnessleistungen

401(k) Matching

Flexible Ausgabenpläne

Einkommensschutz

Qualifications

• Mindestens 4 Jahre Erfahrung in der Finanzdienstleistungsbranche.
• Starke Kommunikations- und Organisationsfähigkeiten erforderlich.

Responsibilities

• Leitung eines Teams zur Gewährleistung von Dokumentenprüfungsdiensten.
• Überwachung der Einhaltung von Unternehmensrichtlinien und Service-Level-Vereinbarungen.

Skills

Erfahrung im Finanzdienstleistungssektor

Analysefähigkeiten

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Microsoft Office Suite

Tools

EmbTrust

Job description

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Location: Minneapolis, MN
In this office-based position, you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

About the Role

As our Operations Manager I, you will lead a team to ensure top-level service of document review, certification, and safekeeping services for our clients in investment banking, insurance, and government agencies. You will manage daily production and staff activities for your assigned group and location.

Key Responsibilities

1. Manage the safekeeping of Asset-Backed Securities (ABS) and Commercial Mortgage-Backed Securities (CMBS).
2. Review safekeeping procedures, identify strategic improvements to support business growth.
3. Monitor and prioritize incoming requests, distribute work effectively.
4. Coordinate with third-party vendors (e.g., FedEx, UPS, Quicksilver) to ensure operations are smooth.
5. Build an effective team through coaching and training, developing subject matter experts.
6. Create capacity plans, monitor reports, and manage production staff to meet service level agreements.
7. Review and approve timecards and PTO.
8. Ensure team adherence to Line of Business and company policies.
9. Collaborate with peer vault managers to allocate resources based on priorities.
10. Conduct team and one-on-one meetings with direct reports monthly.
11. Complete written performance reviews at mid-year and year-end.
12. Ensure production and quality assurance goals are met or exceeded, accurately entered into the MIC.
13. Interact daily with internal partners.
14. Partner with subject matter experts, business partners, and Relationship Managers to define service expectations.
15. Contribute to strategic planning to align with corporate objectives.
16. Demonstrate and embody the CPU Being Purple values.

Qualifications

Key skills include:

• Minimum of 4 years' experience in financial services, including commercial loans, mortgage-backed securities, document custody, or operations management.
• Ability to analyze information and make independent decisions.
• Strong communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite.

Preferred skills include familiarity with EmbTrust, knowledge of ABS and CMBS, experience in fast-paced environments, and a proactive attitude to learning and growth.

Rewards and Benefits

Includes paid parental leave, flexible working, health and wellbeing rewards, 401(k) matching, flexible spending plans, income protection, and competitive compensation (range: $51,485 - $66,000). Visit our careers hub for more details at computershare.com/careershub.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing