Operations Manager - HVAC & Service Excellence

Capstone Mechanical, LP.; Monona (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Training

Job summary

Capstone Mechanical, LP. in Monona, Wisconsin is seeking an Office Manager to support the Branch Manager and department heads, optimizing operations across service, construction, and back-office functions, and ensuring efficiency, cost control, workforce management, and customer satisfaction.

You will lead scheduling, KPI tracking, budgeting, and staff development while supervising back-office personnel and coordinating with HR to address labor needs.

Qualifications

• Bachelor's degree in Accounting, Finance, Business or related field required.
• 5+ years experience in Office Manager or similar role.
• Strong budgeting, scheduling, and process improvement knowledge.

Responsibilities

• Office Operations Management
• Oversee daily operations of HVAC business units, ensuring efficiency and adherence to company policies.
• Implement and standardize operational processes to improve workflow, productivity and customer satisfaction.
• Monitor and analyze KPIs, such as job completion rates, technician efficiency, and customer feedback.
• Strategy & Process Improvement: Identify opportunities to streamline operations, improve response times, and reduce downtime.
• Implement best practices in job scheduling, dispatching, and inventory management to optimize performance. Implement digital transformation initiatives
• Financial & Budget Management: Assist in managing budgets for operational departments, ensuring profitability and cost efficiency.
• Analyze financial reports, operational expenses to optimize cost control.
• Leadership & Workforce Development: Supervise, mentor, and develop back office leads and staff.
• Recruit, develop training plan, and evaluate back-office staff; manage performance and support professional development.
• Foster a high-performance culture, encouraging teamwork, and accountability.
• Work with HR to implement workforce planning, hiring, and retention strategies to address labor shortages and skill gaps.
• Maintain strong relationships with clients and help resolve escalated customer issues.
• Maintain strong relationships with internal and external stakeholders.
• Ensure customer satisfaction by improving service delivery and operational efficiency.

Education

Bachelor's degree in Accounting, Finance, Business

Job description

Capstone Mechanical, LP. in Monona, Wisconsin is seeking an Office Manager to support the Branch Manager and department heads, optimizing operations across service, construction, and back-office functions, and ensuring efficiency, cost control, workforce management, and customer satisfaction.

You will lead scheduling, KPI tracking, budgeting, and staff development while supervising back-office personnel and coordinating with HR to address labor needs.