Operations Manager - Hilton New York Times Square

Hilton Global in; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

A leading hotel in Times Square is seeking an Operations Manager to oversee hotel operations, ensuring guest satisfaction and profitability. The ideal candidate will have extensive hotel experience, strong leadership skills, and the ability to manage diverse teams effectively.

Benefits

Go Hilton travel program

Hilton Shares

Maternity and parental leave

Debt-Free Education

Flexible shifts

Comprehensive health insurance

Mental health resources

Paid Time Off (PTO)

401K plan with company match

Qualifications

• 4-5 years of hotel experience across various departments.
• Knowledge of the New York Union, Local 6.

Responsibilities

• Manage hotel operations across various shifts.
• Train and supervise team members.
• Communicate effectively with staff and guests.

Skills

Team Building

Interpersonal Skills

Customer Focus

Adaptability

Job description

Operations Manager - Hilton New York Times Square (Finance)

The Hilton New York Times Square is seeking an Operations Manager to lead their hotel team! Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offering 478 rooms featuring breathtaking views of Times Square and multiple food and beverage outlets.

This position will be the manager on duty during various shifts (including AM/PM/overnight) and will report to the Director of Operations. The ideal candidate will possess 4-5 years of hotel experience across departments such as Front Office, Food & Beverage, Housekeeping, and Engineering. Knowledge of the New York Union, Local 6, as well as strong team-building and interpersonal skills, will be critical for success.

The salary range for this position is $80,000 - $85,000 (final offer based on experience).

What are the benefits of working for Hilton?

Hilton supports the mental and physical wellbeing of all Team Members through innovative programs and benefits, including:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Employee stock purchase program at a 15% discount
• Maternity and parental leave, including 12 weeks paid leave for birthing parents and four weeks for eligible Team Members
• Debt-Free Education: Access to college degrees and professional certifications via Guild Education
• Flexible shifts and days off
• Comprehensive health insurance, including Telemedicine and at-home care via AmazonCare
• Mental health resources and free counseling through Employee Assistance Program
• Paid Time Off (PTO)
• 401K plan with company match

Benefits may vary depending on property-specific terms and conditions.

What will I be doing?

As Operations Manager, you will manage hotel operations across various shifts to ensure guest satisfaction, profitability, cost control, and standards maintenance. Responsibilities include:

• Delegating and inspecting room and cleaning assignments to Housekeeping
• Fostering team spirit through leadership and guidance
• Training and supervising team members, conducting performance inspections
• Communicating effectively with staff and guests, providing clear instructions
• Monitoring team performance, conducting evaluations, and recognizing achievements
• Greeting guests warmly, listening to their requests and concerns
• Managing operations during stress and emergencies, resolving guest issues
• Recruiting, interviewing, and training staff
• Liaising with vendors on hotel technology and product updates

What are we looking for?

Hilton values hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Key attributes include:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, committed to providing exceptional guest experiences through its diverse brands. Our vision is 'to fill the earth with the light and warmth of hospitality,' and our Team Members are central to this mission, creating remarkable experiences worldwide every day.