Operations Manager - Hilton New York Times Square

Hilton Worldwide, Inc.; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

Hilton New York Times Square is seeking an Operations Manager to lead their hotel team. The ideal candidate will have 4-5 years of hotel experience and strong leadership skills. Responsibilities include overseeing operations, training staff, and ensuring guest satisfaction.

Benefits

Go Hilton travel program

Hilton Shares

Maternity and parental leave

Debt-Free Education

Flexible shifts

Comprehensive health insurance

Mental health resources

Paid Time Off (PTO)

401K plan with company match

Qualifications

• 4-5 years of hotel experience across various departments.

Responsibilities

• Oversee hotel operations to ensure guest satisfaction and profitability.
• Train and supervise team members across departments.
• Manage hotel operations during stress and emergencies.

Skills

Team Building

Interpersonal Skills

Job description

Job Description - Operations Manager - Hilton New York Times Square (HOT0BLPR)

Job Description

Job Number:

HOT0BLPR

Work Locations

Hilton New York Times Square, 234 W 42nd Street, New York, NY 10036

The Hilton New York Times Square is seeking an Operations Manager to lead their hotel team! Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offering 478 rooms with breathtaking views of Times Square and multiple food and beverage outlets.

This position will be the manager on duty during various shifts (including AM/PM/overnight) and will report to the Director of Operations. The ideal candidate will possess 4-5 years of hotel experience across departments such as Front Office, Food & Beverage, Housekeeping, and Engineering. Knowledge of the New York Union, Local 6, and strong team-building and interpersonal skills are essential for success.

The salary range for this position is $80,000 - $85,000, with the final offer based on experience.

What are the benefits of working for Hilton?

Hilton supports the mental and physical wellbeing of all Team Members through innovative programs and benefits, including:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Employee stock purchase program at a 15% discount
• Maternity and parental leave, including 12 weeks paid leave for birthing parents and 4 weeks for eligible team members
• Debt-Free Education through Guild Education, offering college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive health insurance, including Telemedicine and at-home care via AmazonCare
• Mental health resources and free counseling through Employee Assistance Program
• Paid Time Off (PTO)
• 401K plan with company match

**Benefits may vary based on property-specific terms.

What will I be doing?

As Operations Manager, you will oversee hotel operations across various shifts to ensure guest satisfaction, profitability, cost control, and standards maintenance. Key responsibilities include:

• Delegating and inspecting room and cleaning assignments for Housekeeping
• Fostering team spirit and providing leadership and guidance
• Training and supervising team members in all departments, conducting performance inspections
• Communicating effectively with staff and guests, providing clear instructions
• Monitoring team performance, conducting evaluations, and recognizing achievements
• Greeting guests warmly, listening to their requests and issues
• Managing hotel operations during stress and emergencies, resolving guest concerns
• Recruiting, interviewing, and training staff
• Acting as liaison with vendors to review hotel technology and products

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, emphasizing innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Sense of urgency and discipline

We also value attributes like quality, productivity, and customer focus.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to achieving this mission and creating memorable experiences every day.