Operations Manager - Hilton New York Times Square

Hilton Worldwide, Inc.; New York, Cary (NY, NC); On-site; USD 80,000 - 85,000; Full time

Job summary

A leading hotel in Times Square is seeking an Operations Manager to oversee hotel operations, ensuring guest satisfaction and team performance. The role requires strong leadership skills, hotel experience, and knowledge of local union regulations. Join Hilton for a rewarding career in hospitality with comprehensive benefits.

Benefits

Go Hilton travel program

Hilton Shares

Maternity and parental leave

Debt-Free Education

Flexible shifts and days off

Comprehensive health insurance

Mental health resources

Paid Time Off (PTO)

401(k) plan with company match

Qualifications

• 4-5 years of hotel experience across various departments.
• Knowledge of the New York Union, Local 6.

Responsibilities

• Manage hotel operations across various shifts to ensure guest satisfaction.
• Training and supervising team members, conducting room inspections.
• Managing hotel operations during stress and emergencies.

Skills

Team Building

Interpersonal Skills

Leadership

Job description

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Job Description - Operations Manager - Hilton New York Times Square (HOT0BLPR)

Operations Manager - Hilton New York Times Square (Job Number: HOT0BLPR)

Work Location

Hilton New York Times Square, 234 W 42nd Street, New York, NY 10036

The Hilton New York Times Square is seeking an Operations Manager to lead their hotel team! Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offering 478 rooms with breathtaking views of Times Square and multiple food and beverage outlets.

This position will be the manager on duty during various shifts (including AM/PM/overnight) and reports to the Director of Operations. The ideal candidate will have 4-5 years of hotel experience across departments such as Front Office, Food & Beverage, Housekeeping, and Engineering. Knowledge of the New York Union, Local 6, and strong team-building and interpersonal skills are critical for success.

The salary range for this position is $80,000 - $85,000, with the final offer based on experience.

Benefits of Working for Hilton

Hilton supports the mental and physical wellbeing of all Team Members through innovative programs and benefits, including:

• Go Hilton travel program: 100 nights of discounted travel
• Hilton Shares: Employee stock purchase program at a 15% discount
• Maternity and parental leave, including 12 weeks paid leave for birthing parents and four weeks for eligible Team Members
• Debt-Free Education: Access to college degrees and professional certifications via Guild Education
• Flexible shifts and days off
• Comprehensive health insurance, including Telemedicine and at-home care via AmazonCare
• Mental health resources and free counseling through Employee Assistance Program
• Paid Time Off (PTO)
• 401(k) plan with company match

**Benefits may vary based on property-specific terms.

Key Responsibilities

As Operations Manager, you will manage hotel operations across various shifts to ensure guest satisfaction, profitability, cost control, and standards maintenance. Specific tasks include:

• Delegating and inspecting room and cleaning assignments
• Fostering team spirit through leadership and guidance
• Training and supervising team members, conducting room inspections
• Communicating effectively with staff and guests
• Monitoring team performance, providing supervision, scheduling, and evaluations
• Greeting guests warmly, listening to requests and issues
• Managing hotel operations during stress and emergencies, resolving guest concerns
• Recruiting, interviewing, and training staff
• Acting as liaison with vendors to review hotel technology and products

Candidate Profile

Hilton values its core principles of Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency. We seek candidates demonstrating these values and attributes such as quality, productivity, and customer focus.

Working at Hilton

Hilton is a leading global hospitality company, offering a wide range of accommodations and services. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to delivering exceptional guest experiences worldwide.