OPERATIONS MANAGER | HEAD COACH

Lagree Luxe; Hilton Head Island (SC); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote-friendly schedule

Unlimited gym membership + 50% off all

Paid training and development

Job summary

Lagree Luxe is seeking an Operations Manager / Head Coach to lead class delivery and studio operations across four studios. You will drive the client experience with a welcoming approach while developing the coaching team.

You will manage scheduling, training, and performance reviews, and partner with the owner on hiring and growth initiatives. A strong fitness background, leadership, and excellent communication are essential.

Qualifications

• 2+ years of fitness management or related experience.
• 2+ years of teaching fitness experience.
• Lagree Certified is a plus.
• Availability for full-time work during non-traditional hours.
• Ability to train, lead, motivate, and delegate to a team of instructors.
• Exceptional written and oral communication, organization, and time management skills.
• Detail-oriented with a can-do attitude.

Responsibilities

• Head Coach & Team Development Leader: maintain a full schedule and develop coaches.
• Studio Operations: manage supplies, cleanliness, equipment maintenance, and safety.
• Manage Client Experience: respond to inquiries, follow up with clients, and manage waitlists.
• Community Marketing: assist social media, run local promotions, and partnerships.

Skills

Team leadership

Customer service

Communication

Time management

Motivation

Job description

OPERATIONS MANAGER | HEAD COACH

Lagree Luxe was established in 2018 with the goal of helping others become the strongest version of themselves! We have four studios and a large community with one goal in mind – get stronger mentally and physically together. We offer 45-minute high intensity classes that combine strength, cardio, balance, and core in every workout. Are you passionate about health and wellness, love to lead and be part of a team, and thrive in a growing environment? Come join the Lagree Luxe team!

The Operations Manager is responsible for the overall experience of our clients along with overseeing day-to-day operations of all studios. As the main point of contact for our clients (and the wing-woman to our owner) our Operations Manager will provide exceptional customer experiences with a welcoming, friendly personality through all client communication. This includes delivering the best-in-class experience, setting the standards for other coaches, and responding to clients & instructors in a timely manner. While also acting as Head Coach, the Operations Manager will provide a high level of team development through ongoing training and feedback for all instructors.

Essential Duties & Responsibilities

Head Coach & Team Development Leader

• Serving as the Lagree Luxe studio’s head coach, maintaining a full schedule of 15 classes per week plus subbing as needed.
• Responsible for three annual Lagree Trainings. Providing coach development to new instructors, delivering feedback & providing in-person support for the team.
• Delivering a best-in-class fitness and customer service experience consistent with Lagree Luxe standards, while serving as an example and setting the expectations for new and existing coaches.
• Ongoing training for existing instructors while conducting regular performance reviews.
• Partner with the owner to assist with sourcing and hiring new instructors, develop a pipeline of potential talent for long-term growth, and raise engagement from skilled team members.

Studio Operations

• Main contact for all communication with coaches to help the studios run smoothly. Be available for questions or emergencies.
• Manage operations team with ordering supplies, restocking of retail / socks, and organization of studios.
• Ensure each studio is clean, maintained, and safe. This includes helping with light vacuuming and cleaning between weekly professional cleanings.
• Regularly inspect equipment for damage or wear and help tighten machines when needed.
• Maintaining product knowledge for all studio operations, including class packages, current promotions, memberships, and apparel.

Manage Client Experience

• Remotely answer phone calls, emails and texts in a professional manner and deliver excellent customer service by addressing and resolving customer concerns.
• Timely follow up with all prospective and existing clients.
• Help get clients off from the waitlist and into classes by checking waitlists often within the hour before class starts.

Community Marketing

• Assist team with social media, providing topics and gathering imagery / videos, and creating IG ads.
• Coordinate promotions and community activities with other small businesses. Typical events are bingo games, summer challenges, and anniversary parties.
• Lead outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community.

What We Are Looking For

• This is a permanent, full-time position with an expected 40 hours per week (including 14 classes coached + subbing).
• 2+ years of fitness management or relevant related experience (hospitality, retail, food/beverage, etc.).
• 2+ years of teaching fitness experience (does not need to be Lagree or Pilates)
• Enthusiasm for the Lagree Luxe brand. A strong fitness background and willingness to learn Lagree is required. Lagree Certified is a plus.
• Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays.
• Ability to train, lead, motivate, and delegate to a team of instructors.
• Exceptional written and oral communication, organization, and time management skills.
• Detail-oriented mindset, problem-solving skills, with a can-do optimistic attitude.
• Passionate about helping others become the strongest version of themselves and achieve their goals.

Compensation

• We offer a competitive base salary, 50% weekly remote hours, with flexible schedule & PTO. There is also significant potential for growth within the company.
• Free unlimited membership + 50% off all retail products. Valued at $3000+
• We provide substantial paid training and support to ensure your success.

We are proud to be an Equal Employment Opportunity. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Apply here for the Studio Manager I Head Coach role. We look forward to meeting you!

Fields marked with an * are required