Installation Manager

Window Nation; Greenville (SC); On-site; USD 75,000 - 80,000; Full time

Job summary

Window Nation is hiring an Installation Manager in Greenville, SC to lead installation teams and oversee the replacement of windows, siding, and doors. You will ensure workmanship quality and customer satisfaction aligns with company standards while coordinating with installers, schedulers, and warehouse operations.

The role requires 4+ years in leadership and construction, 1+ year in window install/service, and a valid driver’s license.

Qualifications

• Minimum 4+ years of leadership experience.
• Strong general construction knowledge (4+ years).
• 3+ years resolving customer issues.
• 1+ years experience with windows installation, measuring or servicing.

Responsibilities

• Recruit, select, train, and manage direct reports.
• Oversee installation of windows, siding, and doors to meet quality standards.
• Coordinate with 1099 crews; document and maintain skill matrices; process install pay.
• Manage warehouse operations and inventory; conduct audits.
• Serve as customer service liaison for install-related issues.
• Work with scheduling to assign crews and monitor workloads.
• Oversee job sites for quality and remeasurements as needed.
• Approve additional costs; monitor run rates and quality scores.

Skills

Leadership

Construction knowledge

Customer issue resolution

Window installation

Driving license

Education

HS Diploma or GED

Tools

Microsoft Office

Salesforce

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

The Installation Manager reports to the Branch Manager based in this location and is responsible for overseeing and managing the installation of replacement windows, siding and doors in their assigned market area. The Installation Manager will ensure that both the work completed and the customer's satisfaction meets or exceeds company standards.

Core Role Responsibilities

• Recruits, selects, trains, and manages direct reports
• Performs Services & Measures as necessary
• Select, monitor and validate 1099c installation crew, document and maintain skill matrix. Process install pay.
• Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
• Serves as customer service liaison when install related problems arise
• Works with scheduling coordinators to ensure appropriate crew assignments
• Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
• Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
• Delivers materials to job sites when required
• Approves additional costs on job sites
• Manages run rates & guild quality scores
• Maintaining a driving record that meets company’s insurance standards
• Manage install jobs through completion
• Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install.

Basic Qualifications

• HS Diploma or GED
• 4+ years of relevant leadership experience
• 4+ years experience of general construction knowledge
• 3+ years of customer issue resolution experience
• 1+ years of experience with windows to include measuring and service, installation in lieu of service
• Experience working with installation crews
• Valid drivers license

Preferred Qualifications

• College degree or other secondary education preferred
• Experience with warehouse management
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce experience a plus
• Customer-centric mindset
• Demonstrated success in deadline-driven and high-pressure environment

$75,000 - $80,000 a year

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.