Operations Manager - Gallagher Ice Rink at Gallagher Way

The Sports Facilities Advisory & Management; Chicago (IL); Presencial; USD 52.000 - 74.000; Jornada completa

Descripción de la vacante

Gallagher Ice Rink at Gallagher Way is seeking an Operations Manager to lead event operations for the ice arena in Chicago. This seasonal full-time role requires directing front-line staff, coordinating event logistics, and ensuring safety and efficiency during live events.

The successful candidate will manage staffing, budgets, and vendor contracts while collaborating with other departments to maximize revenue and customer satisfaction. On-site presence is required at events.

Formación

• Bachelor's degree in management, sports management, business or related field with 3–5 years of leadership/operational/event management experience.
• Excellent interpersonal, project management and problem-solving skills; able to work in a fast-paced environment.
• Willingness to obtain CPR certifications and work flexible schedules including weekends, nights and holidays.

Responsabilidades

• Oversees front-line team members and ensures compliance with policies and laws.
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management.
• Oversee setup and teardown of events such as hockey games, public skating, and private rentals.
• Lead cross-functional teams and liaise with marketing and sales for events.
• Develop budgets, monitor expenses, and prepare KPI reports.

Conocimientos

Leadership

Interpersonal skills

Project management

Problem solving

Team player

Verbal & written communication

Computer skills

Flexibility

Educación

Bachelor's degree in management, sports management, business or related field

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

OPERATIONS MANAGER - Gallagher Ice Rink at Gallagher Way

Sports Facilities Management, LLC

LOCATION: Chicago, IL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL FULL- TIME (EXEMPT)

ABOUT THE COMPANY:

Gallagher Ice Rink at Gallagher Way is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Gallagher Ice Rink at Gallagher Way is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies SFC company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY

The Operations Manager will be responsible for the overall management of events at the Ice Arena. This position provides direction, training and development opportunities to front-line managers and part-time staff during events. This role will work closely with outside event owners, other department leaders in order to successfully accomplish these responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Oversees front-line team members to ensure compliance with SFM policies and additional applicable laws
• Participates in planning/strategic meetings
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management.
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly.
• Oversee the setup and teardown of events, including hockey games, public skating sessions, and private rentals.
• Oversees effective communications with event owners pre and post event
• Oversees the administration and high level of detail required in the organization of events
• Assists with labor law compliance and adherence
• To be on-site at events and take responsibility for the various aspects of managing personnel and production
• Negotiates and produces contracts for relevant vendors building a good working relationship
• Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
• Closes liaison and communication with other departments within the events team including marketing and sales
• Ensures all health & safety, quality control, expense management, security, procedures, and facility maintenance
• Conduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations.
• Coordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipment.
• Oversees proper cash handling procedures
• Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
• Lead cross-functional teams
• Ensures events comply with safety regulations
• Hires, trains, and educates staff on proper event and safety procedures
• Creates and monitors leadership team schedule
• Develops and manages budgets and exercises control in expense management and facility maintenance
• Analyze event performance and prepare metrics presentation
• Promotes company culture and expectations to staff
• Ensures staff is adequately prepared for the event
• Works with General Manager and Finance Manager to develop KPI reports
• Contributes to Facility Business Plan and execution
• Gives final operational approval for event set-up
• Oversees proper reporting of inventory
• Serves as MOD on nights and weekends
• All additional tasks assigned by management

MINIMUM QUALIFICATIONS:

• Bachelor's degree in management, sports management, business or related field with 3-5 years of experience in a leadership role in operational management and/or event management
• Food service and food service management experience preferred
• Must have excellent interpersonal, project management and problem-solving skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work flexible schedules including weekends, nights, and holidays
• Must be willing to obtain CPR certifications
• Well organized, efficient, flexible, and able to meet deadlines
• Able to cope with many tasks at once and work to tight schedules
• Must possess a valid drivers license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels.
• May involve exposure to ice resurfacing equipment and other machinery.
• May be required to sit or stand for extended periods of time in various conditions
• Limited travel may be required
• Weekends, nights and holidays required