Operations Manager, Foundation

Washington Health; Fremont (CA); On-site; USD 90,000 - 135,000; Full time

Job summary

Washington Health is seeking an Operations Manager, Foundation, to lead and improve the Foundation’s operational infrastructure, ensuring data integrity and scalable fundraising operations.

The role oversees donor data in Raiser's Edge NXT, develops dashboards, and partners with leadership to improve efficiency and campaign performance. A strong data mindset and experience in nonprofit fundraising are essential.

Qualifications

• Bachelor’s degree required.
• 5–7 years nonprofit operations/related experience.
• Healthcare philanthropy nonprofit fundraising experience preferred.
• Staff supervisory experience preferred.

Responsibilities

• Lead and improve operational infrastructure: gift processing, reporting, data governance, and SOPs.
• Oversee donor, gift, and pledge data in Raiser's Edge NXT; ensure timely entry and reporting.
• Develop dashboards and reporting for fundraising strategy, pipeline, and campaigns.
• Partner with Executive Director to improve fundraising efficiency (CTRD).
• Train staff on database use and data best practices.
• System owner for Raiser's Edge NXT: configuration, reporting, data standards, user support.

Skills

Blackbaud Raiser's Edge NXT

Data analytics

Dashboards

Data integrations

Excel & data analysis

Education

Bachelor’s Degree

Tools

CRM system configuration

Reporting tools

Job description

The Operations Manager, Foundation, provides strategic and operational leadership for the Foundation’s back-end infrastructure, with primary responsibility for data integrity, fundraising operations, analytics, financial coordination, and compliance.This role serves as the operational backbone of the Foundation—ensuring that systems, processes, and reporting enable frontline fundraising success. The Operations Manager oversees the use and optimization of the Foundation’s donor database (Blackbaud NXT), supports data-driven fundraising strategies, and ensures alignment with Finance on reconciliation and reporting.

This is the first role of its kind on the team and will be critical in building scalable systems, strengthening operational excellence, and positioning the Foundation for future growth and campaign readiness.

The Operations Manager will lead and continuously improve the Foundation’s operational infrastructure, including gift processing, reporting, data governance, and standard operating procedure documentation. Oversee the accuracy and integrity of all donor, gift, and pledge data within Raiser’s Edge NXT. Ensure timely and accurate gift entry, acknowledgments, pledge tracking, and reporting. Develop and implement dashboards and reporting to support fundraising strategy, pipeline management, and campaign performance. Partner with the Executive Director to improve fundraising efficiency, including cost-to-raise-a-dollar (CTRD) and operational effectiveness. Support campaign readiness by ensuring systems, processes, and reporting infrastructure are scalable.

The Operations Manager serves as system owner for Raiser’s Edge NXT, including configuration, reporting, data standards, and user support. Translate data into actionable insights for frontline fundraisers, including donor segmentation, pipeline analysis, and forecasting. Oversee development of donor lists, reports, and analytics for appeals, stewardship, and major gifts strategy. Maintain high standards of data governance, including policies for data entry, segmentation, and reporting. Train and guide staff on database use and data best practices.

The Operations Manager supervises the Development Officer responsible for gift entry, audit readiness, check requests, and monthly financial reconciliation. Coordinate with Finance to ensure accurate and timely reconciliation of gifts, pledges, and financial reports. Oversee integration and coordination of systems including:

• Marketing/email platforms
• Wealth screening tools
• Grateful patient fundraising platforms
• Online giving systems
• Manage vendor relationships and ensure systems align with Foundation strategy and compliance requirements

The Operations Manager will develop and maintain operational workflows to support fundraising programs (major gifts, annual giving, events, grants). Maintain the highest standards of confidentiality related to donor information and financial data. Demonstrate a donor-first and patient-first ethic in all operational processes. Represent the Foundation professionally with internal and external partners. Foster a collaborative, service-oriented environment that supports frontline fundraising success. Lead continuous improvement initiatives to enhance operational efficiency and data quality. Identify and address bottlenecks in fundraising operations and data workflows. Implement systems thinking to align operations with long-term strategic goals. Benchmark Foundation performance against industry standards and best practices. Drive adoption of new tools, technologies, and automation to improve efficiency.

The Operations Manager maintains knowledge of best practices in fundraising operations, data analytics, and general changes in tax law and nonprofit management. Participate in relevant professional development opportunities. Stay current on advancements in CRM systems, data tools, and healthcare philanthropy trends. Ensure compliance with IRS regulations, gift acceptance policies, and audit requirements. Support audit readiness through proper documentation and internal controls. Maintain knowledge of HIPAA considerations as they relate to grateful patient fundraising. Ensure adherence to Hospital policies, Foundation bylaws, and applicable laws and regulations.

This role is a strategic investment in the Foundation’s infrastructure. By strengthening data integrity, analytics, and operational systems, the Operations Manager enables frontline fundraisers to focus on donor relationships, improves donor experience, reduces risk, and supports the long‑term growth of philanthropic support for Washington Health.

Reports to: Executive Director, Foundation
Supervises: Development Officer/s
Status: Full-time, Exempt
Location: Fremont, CA / On-site

Education

Bachelor’s Degree required

Licensure

CFRE or similar certification preferred

Work Experience

5–7 years of nonprofit operations, development operations, or related experience required

Experience in healthcare philanthropy or nonprofit fundraising preferred

Experience supervising staff preferred

Skills / Computer / Technical

Strong expertise in Blackbaud Raiser’s Edge NXT or similar CRM required

Experience with data analytics, dashboards, and reporting tools

Experience managing data integrations and vendors (marketing platforms, event management tools, wealth screening, grateful patient tools)

Strong understanding of nonprofit financial processes, reconciliation and audit readiness

Advanced Excel and data analysis skills

Other Qualifications

Systems thinker with ability to design scalable processes

High attention to detail and commitment to data integrity

Ability to translate data into actionable fundraising insights

Strong project management and cross-functional collaboration skills