Operations Manager

Union Depot; New Haven (CT); On-site; USD 80,000 - 90,000; Full time

Job summary

ABM is seeking an Environmental Services Operations Manager to lead daily EVS operations in a healthcare facility, ensuring cleanliness, safety, regulatory compliance, and patient satisfaction. You will oversee staffing, budgeting, training, performance management, and continuous improvement while partnering with hospital leadership.

The role requires strong leadership, analytics, and communication skills; a Bachelor’s degree with 3+ years of healthcare leadership experience; union workforce

Qualifications

• Bachelor's degree required; alternative: HS Diploma/GED plus 5+ years management experience.
• Minimum of 3 years leadership experience in healthcare; acute care hospital leadership preferred.
• Union workforce management experience strongly preferred.
• Proficiency with Microsoft Excel, Word, and business software.

Responsibilities

• Plan, organize, and direct daily Environmental Services operations to ensure efficient service delivery.
• Assign work, establish priorities, monitor productivity, quality, and timeliness.
• Adjust staffing and workloads based on operational needs.
• Lead, motivate, and develop EVS associates to achieve departmental goals.
• Direct short- and long-term initiatives in alignment with standards.
• Recruit, hire, train, coach, and develop team members.
• Ensure compliance with labor agreements, policies, and regulatory requirements.
• Maintain employee engagement and training standards.
• Promote a culture of customer service and patient satisfaction.
• Prepare reports and participate in administrative meetings.

Skills

Leadership

Communication

Team management

Customer service

Data analysis

Education

Bachelor's Degree

HS Diploma + 5+ years management

Tools

Microsoft Excel

Microsoft Word

Job description

The Environmental Services (EVS) Operations Manager is responsible for planning, organizing, and directing the daily operations of the Environmental Services department within a healthcare facility. This role leads EVS staff, ensures high standards of cleanliness, safety, regulatory compliance, and patient satisfaction, while overseeing staffing, budgeting, training, performance management, and operational efficiencies. The Operations Manager partners with hospital leadership to drive service excellence, improve processes, and maintain a positive patient and employee experience.

Pay:$80000-$90000/ HR

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

• Plan, organize, and direct daily Environmental Services operations to ensure efficient service delivery.
• Assign work, establish priorities, monitor productivity, quality, and timeliness.
• Adjust staffing and workloads based on operational needs.

Operations Management

• Plan, organize, and direct daily Environmental Services operations to ensure efficient service delivery.
• Assign work, establish priorities, monitor productivity, quality, and timeliness.
• Adjust staffing and workloads based on operational needs.

Leadership

• Lead, motivate, and develop EVS associates to achieve departmental goals and customer satisfaction targets.
• Direct short- and long-term departmental initiatives in alignment with regulatory and accreditation standards.
• Serve as a resource for staff and hospital leadership.

Communication

• Maintain effective communication with staff, hospital leadership, and cross-functional departments.
• Provide coaching, performance feedback, conflict resolution, and team-building support.
• Prepare reports and participate in administrative meetings.

Financial & Operational Accountability

• Support budget management and fiscal performance of assigned sites.
• Manage scheduling, attendance controls, staffing plans, and position controls.
• Ensure supplies and equipment are purchased through approved vendors.
• Maintain accurate operational and labor reports.

Service Excellence

• Promote a culture of customer service and patient satisfaction.
• Support patient experience initiatives and service recovery efforts.
• Drive continuous process improvement and operational excellence.

Human Resources

• Recruit, hire, train, coach, and develop team members.
• Conduct performance evaluations and corrective action processes.
• Ensure compliance with labor agreements, policies, and regulatory requirements.
• Maintain employee engagement and training standards.

Safety & Compliance

• Ensure compliance with healthcare safety regulations and infection control standards.
• Participate in hospital and ABM safety initiatives and committee

Qualifications

Education

• Bachelor's Degree required.
• In lieu of a bachelor's degree, a High School Diploma/GED plus 5+ years of relevant management experience may be accepted.

Experience

• Minimum of 3 years of leadership experience in healthcare.
• Acute care hospital leadership experience preferred.
• Experience in a large academic medical center preferred.
• Union workforce management experience strongly preferred.

Technical Skills

• Intermediate proficiency with Microsoft Excel, Microsoft Word, and other business software.
• Ability to analyze and utilize operational data for process improvement.

Leadership Competencies

• Strong leadership and team development skills.
• Excellent verbal and written communication abilities.
• Experience managing employee performance, coaching, and conflict resolution.
• Customer service and patient satisfaction focus.

Preferred Candidate Profile

• Healthcare EVS leader with hospital operations experience, strong people-management skills, budget awareness, process improvement expertise, and a proven ability to lead large frontline teams in a fast-paced healthcare environment.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.