Operations Manager – Financial Services & Process Improvement

Default Brand; Town of Texas (WI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Flexible PTO

Family medical and disability leaves

Education tuition reimbursement

401k plan with generous employer match

Job summary

Victory Capital Management is seeking an Operations Manager to lead a direct operations team, ensuring on-time, high-quality mutual fund processing and servicing. You will partner with Compliance, Marketing, Finance, Technology, and vendors to manage risk, staffing, and continuous improvement.

The role requires 3–5 years in operations leadership, strong data analytics, and FINRA Series 65 within 12 months. You will report to the Director of Operations and drive performance while maintaining

Qualifications

• Minimum 3-5 years in an operations management or supervisory role.
• Proven ability to lead teams to achieve goals with quality and compliance.
• Strong data analytics to identify trends and improvement opportunities.
• Experience documenting and improving operational processes.

Responsibilities

• Lead and develop a high-volume operations team delivering accurate mutual fund processing and servicing.
• Ensure performance via efficiency, accuracy, and quality standards.
• Monitor workload, productivity, and compliance; escalate risks as needed.
• Coordinate with Compliance, Finance, Technology, and external vendors.
• Drive process improvements and automation with cross-functional partners.
• Handle escalations and guide continuous improvement initiatives.

Skills

Operations management

Team leadership

Data analytics

Regulatory compliance

Change management

Communication skills

Financial services

Education

FINRA Series 65

Job description

Victory Capital Management is seeking an Operations Manager to lead a direct operations team, ensuring on-time, high-quality mutual fund processing and servicing. You will partner with Compliance, Marketing, Finance, Technology, and vendors to manage risk, staffing, and continuous improvement.

The role requires 3–5 years in operations leadership, strong data analytics, and FINRA Series 65 within 12 months. You will report to the Director of Operations and drive performance while maintaining