Operations Manager - Field Operations

National Ambulance; Springfield (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid Time Off

Flexible Scheduling

401K Plan with Employer Match

Paid Continuing Education

Company Uniform

Emergency Medical Technician Certification

Job summary

National Ambulance is seeking a dedicated Field Operations Manager in Springfield to oversee daily operations and ensure exceptional service. Responsibilities include coordinating field logistics, managing staff, and implementing procedures to meet company objectives. This full-time role offers benefits such as health coverage and flexible scheduling.

Qualifications

• 2+ years of supervisory or management experience desired.
• Knowledge of Ambulance or Transportation Services is valuable.
• Strong written and verbal communication skills are essential.

Responsibilities

• Coordinate EMS and Paratransit Field Operations.
• Conduct Quality Assurance and Control.
• Update & implement Standard Operating Procedures.

Skills

Integrity

Honesty

Self Motivated

Strong Organizational Skills

Excellent Analytical Skills

Customer Service Driven

Excellent People Skills

Education

Associate Degree or equivalent work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Posting: Field Operations Manager,

National Ambulance in Springfield.

Company Overview:

National Ambulance LLC located in Springfield, MA is the fasted growing family owned ambulance service provider in Western Mass. We provide emergency and non-emergency ambulance services as well as wheelchair van services and education opportunities. Our main focus is to provide exceptional customer service in all aspects of patient care.

Position Overview:Field Operations Manager is a Full Time Position with Benefits

We are currently seeking ahighly motivatedField Operations Manager to manage our daily operations. Flexibility is a key component in the success of this role within our company.

Attributes:

• Integrity
• Honesty
• Self Motivated
• Strong Organizational Skills
• The abilities to multi-task and function effectively in a team environment
• Excellent Analytical Skills
• Ability to Learn & Teach
• Customer Service Driven
• Excellent Peoples Skills

Responsibilities:

• Coordinate EMS and Paratransit Field Operations.
  • Establish and communicate clearly defined goals, deadlines, and expectations toField Staff.
  • ConductQuality Assurance and Control.
• Update and implement Standard Operating Procedures for EMS and Paratransitdepartments.
• Lead Meetings
• Interdepartmental regular communications to ensure company objectives are met.
• Statistics Generation via excel spreadsheets.
• Apply Progressive Discipline with field staff.
• Investigation of Incidents, Accidents, Injuries.
• Coordinatefield logistics
• Purchasing & Inventory Control
• Corporate Compliance
• Customer Service Issue Resolution

Requirements:

• Associate Degree or equivalent work experience is required.
• Excellent PC skills including Microsoft Word and Excel and ability to easily navigate databases are required.
• 2 or more years of supervisory / management experience is desirable
• Knowledge of Ambulance and or Transportation, Services Industry, Healthcare Industry is desirable.
• Excellent written and verbal communication, problem solving and relationship building skills are essential to the success of this role.

Benefits:

• Health & Dental Insurance
• Paid Time Off
• Flexible Scheduling
• 401K Plan with Employer Match
• Incentive Programs
• Paid ContinuingEducation
• Company Uniform
• Emergency Medical Technician Certification

How to Apply:

• Apply via this post.
• You may email your resume [e-mail]
• You may apply in person at National Ambulance 425 St. James Ave. Springfield, MA 01109.

National Ambulance, LLC is an equal opportunity employer offering competitive wages and benefits package.