Operations Manager — Fast-Paced Rentals & Team Leadership

Europcar Group

Denver, Northern (CO, KY)

Hybrid

USD 60,000 - 63,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid holidays

Vacation accrual

Flexible spending accounts

Health savings account

Life insurance

Disability insurance

Employee car rental discounts

Commuter benefits

Job summary

Europcar Mobility Group is seeking an Operations Manager in a high-volume rental environment. You will oversee daily operations, lead a team, manage fleet readiness, and ensure a fast, friendly customer experience from arrival to departure.

You will forecast staffing, monitor KPIs, drive process improvements, and balance customer satisfaction with profitability. The role offers comprehensive benefits and a commitment to continuous improvement and coaching.

Qualifications

High school diploma or GED required; college degree preferred.
Strong analytical, problem-solving, and organizational skills.
Advanced proficiency in Microsoft Excel for data analysis and reporting.
Strong communication and leadership skills.
Experience with real-time monitoring tools and operational systems.
Proven ability to lead and coach a performance-driven sales team.

Responsibilities

Oversee daily rental operations to ensure a seamless customer experience.
Forecast staffing and fleet needs using historical data and market trends.
Lead, coach, and develop a sales-driven team to meet revenue and performance goals.
Monitor KPIs and adjust operational strategies to drive results.
Identify and resolve bottlenecks across departments.
Drive process improvements to increase efficiency and reduce delays.