Operations Manager

Phoenix American Hospitality LLC; Fayetteville (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Phoenix American Hospitality LLC is seeking an Operations Leader for TownePlace Suites in Fayettville, AR. You will oversee hotel operations across departments, act as Manager on Duty, and drive guest satisfaction while maintaining brand standards.

You will also lead associate development, manage forecasts and expenses, and ensure timely AP processing and compliance with PAH SOPs. This role is on-site with Marriott-branded expectations.

Qualifications

• Minimum 3 years of progressive hotel operations experience, OR a 4-year degree with 2+ years of related experience.
• Demonstrated ability to lead cross-functional hotel teams and drive operational results.
• Strong financial acumen — comfortable with forecasting, reforecasting, and expense management.

Responsibilities

• Provide day-to-day leadership across hotel operations — front office, housekeeping, maintenance, and food & beverage as applicable.
• Serve as Manager on Duty (MOD) during scheduled periods, maintaining guest-facing presence and responding to escalated concerns with urgency.
• Drive guest satisfaction by ensuring associates deliver brand-standard service at every touchpoint.
• Forecast the hotel's financial position by estimating revenues and expenses; monitor monthly reforecast and submit documents to Corporate.

Skills

Hotel operations leadership

Forecasting / reforecasting

Financial acumen

Communication skills

Flexibility in schedule

Driver's license (Arkansas)

Education

4-year degree + 2+ years related experience

2-year degree + 3+ years related experience

Job description

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Operations Leadership

• Provide visible, day-to-day leadership across hotel operations — including front office, housekeeping, maintenance, and food and beverage as applicable.
• Serve as Manager on Duty (MOD) as scheduled, maintaining a guest-facing presence during peak periods and responding to escalated concerns with urgency and professionalism.
• Ensure all associates are consistently attentive, friendly, courteous, and efficient in their interactions with guests, management, and fellow team members.
• Ensure procedures for hotel safe security and monthly safe audits are followed.

Guest Experience

• Drive guest satisfaction by ensuring associates consistently deliver brand-standard service at every touchpoint.
• Be present in public areas during peak times, greeting guests and offering assistance as needed.
• Respond to guest concerns and escalations with professionalism and urgency, resolving issues to the guest's satisfaction.

Associate Development

• Lead departmental training in PAH Management service standards using the steps to effective training; hold managers accountable for associate development at every level.
• Assist in creating a positive, team-oriented environment focused on the guest through associate motivation and recognition.
• Ensure all associates receive fair and equitable treatment in accordance with PAH Management SOPs.
• Monitor and manage financial performance — including monthly reforecast, line-by-line expense review, and accurate submission of financial documents to the Corporate Office per the accounting calendar.
• Each month, forecast the hotel's financial position by estimating revenues and line-by-line expenses; analyze previous and projected data to generate an accurate reforecast.
• Oversee daily Accounts Payable processing and ensure all invoices are handled accurately and on time.

Property and Compliance

• Oversee reservations operations and ensure accuracy of hotel inventory and revenue management practices.
• Ensure the physical property is clean, well-maintained, and safe through regular inspections and preventive maintenance coordination with department managers.
• Ensure safety compliance in all areas; report incidents and concerns to the General Manager and Regional Director of Operations immediately.
• Assist with vendor contract administration and coordinate with outside contractors as directed.

What You Bring

Required:

• Minimum 3 years of progressive hotel operations experience, OR a 4-year degree with 2+ years of related experience, OR a 2-year degree with 3+ years of related experience.
• Demonstrated ability to lead cross-functional hotel teams and drive operational results.
• Strong financial acumen — comfortable with forecasting, reforecasting, and expense management.
• Excellent communication skills — verbal and written — across all levels of associates and guests.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Valid driver's license for the state of Arkansas.

Preferred:

• Prior Marriott experience, including familiarity with FOSSE.
• Extended-stay hotel operations background.
• Familiarity with Marriott brand standards and systems.

Work Environment and Physical Requirements

• This position is based on-site at TownePlace Suites in Fayettvile, AR.
• Requires the ability to sit, stand, and move throughout the work area for extended periods.
• Occasional lifting or carrying of materials up to 20 pounds.
• Must maintain a professional appearance and wear a name tag in accordance with PAH standards.
• Schedule may vary based on group and event needs; flexibility for occasional evenings or weekends may be required.

Compensation and Benefits

Compensation:

PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer

Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.