Operations Manager - Department of Public Safety

NU USA Northeastern University; Michigan; On-site; USD 84,000 - 119,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

Paid time off

Tuition assistance

Job summary

Northeastern University is seeking an Operations Manager for its Oakland Campus Department of Public Safety. This role oversees daily DPS operations, coordinating officers, administrative staff, and contracted personnel, primarily during evening/overnight shifts.

The position requires leadership across a campus security function, strong communication, and the ability to manage multiple priorities while ensuring compliance with safety policies and regulatory requirements.

Qualifications

• High School Diploma or GED plus 3+ years leadership in police, security, or public safety.
• Experience leading multiple personnel on a campus or similar site comparable to Northeastern Oakland Campus.
• Flexibility to work all shifts, weekends, and extra hours as needed.
• Proficiency with Word, Outlook, PowerPoint, and video conferencing platforms.
• Valid U.S. Driver’s License.
• CPR and First Aid certification within 6 months of hire.
• Pass a comprehensive background check, drug screening, and psychological test.
• Read, write, and speak English fluently.
• Strong attendance and punctuality record.
• Knowledge of supervisory principles and practices; Clery Act, Title IX, NIMS.

Responsibilities

• Lead day-to-day shift operations of the Oakland Department of Public Safety (DPS) including officers and staff.
• Ensure adequate shift coverage and supervise staff; document activities.
• Monitor staff compliance with policies and regulatory requirements.
• Perform officer duties as needed and respond to incidents; liaise with local law enforcement.
• Monitor off-campus shuttle schedule and coordinate with contractor for quality control.
• Promote Public Safety programs and build relationships with campus stakeholders.
• Assist with department budget development and equipment needs.
• Assist in developing security protocols for campus events and strategic event security vision.

Skills

Leadership

Staff supervision

Emergency response

Communication

Time management

Discretion with confidential info

Clery Act knowledge

Public safety principles

Education

High School Diploma or GED

Tools

MS Word

Outlook

PowerPoint

Video conferencing tools

Job description

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Summary

Reporting to the Associate Director of the NU Oakland Department of Public Safety (DPS), the Operations Manager is responsible for the oversight of general DPS operations as well as other duties and projects as assigned. This position will be based out of the Oakland Campus and is primarily a second/third shift position (Evening/Overnight hours).

Minimum Qualifications

• High School Diploma or GED in addition to at least 3 years of proven leadership of a police, security, or public safety function
• Proven successful leadership of multiple personnel on a campus or multi-use site that is comparable to the Northeastern University Oakland Campus
• Flexibility to work all shifts, weekends, and extra hours as needed
• Proficiency with oral and written communication, power point presentations, Microsoft Word, Outlook, and video conferencing platforms
• Previous training experience within the police, public security, or security experience, such as defensive tactics, report writing, active threat, emergency medical response, and other related topics
• Valid U.S. Driver’s License
• Must have CPR and First Aid certification within 6 months of hire
• Will be required to pass a comprehensive background check, drug screening, and psychological test
• Read, write, and speak English fluently
• Proven strong attendance and punctuality record
• Efficient time management techniques and strong organizational skills
• Strong interpersonal and communication skills
• Ability to multi-task and prioritize responsibilities
• Ability to express oneself clearly and concisely, orally and in writing
• Strong computer skills, typing skills, and ability to learn new software
• Team and goal oriented
• Ability to exercise discretion in handling confidential information
• Knowledge of supervisory principles and practices
• Knowledge of Clery Act, Title IX, and the National Incident Management System (NIMS)
• Knowledge of current public safety methods and procedures
• Knowledge of current criminal codes and laws, and effective investigative techniques and procedures
• Knowledge of safety policies, practices, procedures and requirements of the department, including the Illness & Injury Prevention Plan

Skills and Abilities (Supervisory)

• React in an emergency and make sound, rational decisions, demonstrating good judgment
• Interpret, apply and explain rules, regulations, policies and procedures
• Plan, direct and supervise the work of others effectively
• Meet schedules and timelines
• Mediate conflict
• Work with diverse academic, cultural and ethnic backgrounds of college students, faculty and staff

Key Responsibilities & Accountabilities

• The primary responsibility will be to lead the day-to-day shift operations of the Oakland Department of Public Safety (DPS), to include officers, sergeants, administrative, communications, and contracted personnel
• This position will ensure adequate shift coverage and scheduling, supervise and evaluate the performance of assigned staff, and ensure all public safety activities are appropriately and timely documented
• The Operations Manager will monitor and ensure staff compliance with departmental policies, procedures, and applicable regulatory requirements
• The Manager position is expected to understand and perform the same officer responsibilities as needed, to include patrolling campus, investigating offenses, submitting reports, liaising with local law enforcement, responding to incidents to provide guidance/leadership as needed, responding to community complaints, and conducting shift briefings as needed
• The manager position will also monitor the off-campus shuttle schedule and liaise with the shuttle contractor for quality control, complaints, schedule changes, and incidents
• This position is expected to promote Public Safety programs within the campus community; develop and maintain internal and external relationships with campus stakeholders, including various departments, student organizations, community groups, and local businesses
• The manager will also assist in the development of the department budget and evaluate and recommend new equipment, supplies or special materials to improve security enforcement
• The Operations Manager is responsible for assisting with: assessing all campus events to determine appropriate security protocols, recommending and implementing appropriate protocols, and on-site security supervision of special events as needed
• This position will be responsible for assisting with the development and implementation of a strategic event security vision & plan for the NU Oakland Campus
• Communication Expectations: Availability via phone during off-hours for incident notifications and guidance- individual may be expected to respond to campus in the event of a critical incident or emergency

Work Environment & Physical Demands

This position is an essential personnel position which may require working in a variety of situations including during holidays, weekends, day/evening/night hours, and in a state of emergency. Must be able to sit or stand for long periods of time; walk, run, climb, bend, stoop and lift weights proportionate with need to perform medical assistance; and operate a motor vehicle. Prolonged periods of sitting, standing, walking. Bending at the waist, kneeling or crouching. Must be able to traverse all types of terrain including up and down hills, and on off road uneven surfaces. Environment: Indoor and outdoor environment. Seasonal heat and cold or adverse weather conditions. May be exposed to uncomfortable work spaces such as darkness or poor lighting, dirt/dust, fumes/odors, isolation, mechanical or traffic hazards. May be exposed to unpleasant social situations or hostile community response. Must remain calm and be able to deescalate volatile situations.

Position Type

Safety and Security

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

Company Overview

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with a R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.

Compensation

Grade/Pay Type: 110S Expected Hiring Range: $83,970.00 - $118,608.75. With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Equal Opportunity Policy

will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.