Operations Manager, Delta One

AECOM; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Join a premier hospitality experience as an Operations Manager at a leading dining provider. This role offers an exciting opportunity to shape service excellence in a high-profile environment. You will lead the front of house team, ensuring top-notch service while managing operations at the exclusive Delta One Lounge at JFK. With a focus on innovation and customer satisfaction, you will play a key role in enhancing the guest experience. If you are passionate about hospitality and ready to make a significant impact in an upscale setting, this is the perfect opportunity for you.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• 6-8 years of upscale fine dining experience with at least 3 years in management.
• Ability to hire, train, and develop staff in fine dining service standards.
• Excellent communication and customer service skills.

Responsibilities

• Manage and staff the front of house for the Delta One Lounge at JFK.
• Ensure the highest standards of service and client satisfaction.
• Conduct daily meetings and maintain communication across departments.

Skills

Hospitality Management

Customer Service

Team Leadership

Event Planning

Budget Management

Communication Skills

Cash Handling

Education

Bachelor's Degree in Hospitality

Tools

Microsoft Word

Microsoft Excel

POS Systems

Job description

Restaurant Associates

Position Title: Operations Manager

Pay G14

Reports To: General Manager

Salary: $75,000 - $80,000

Other Forms of Compensation:

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

Step into a leadership role like no other as Operations Manager for the exclusive Delta One Lounge at JFK. Be part of a premier hospitality experience from day one-shaping service, driving excellence, and bringing innovation to life. If you're a hospitality professional ready to lead in a high-profile, first-class environment, this is your opportunity to make a lasting impact.

Working as a Operations Manager you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

Key Responsibilities:

• Hires, trains, and develops all FOH restaurant staff in fine dining service standards
• Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars
• Organizes and conducts pre-shift and departmental meetings daily
• Maintains communication with all departments to ensure customer service needs are met
• Creates seating charts and station assignments daily, following up with support staff of daily expected business
• Maintains all reservation systems and books to accommodate business demands
• Creates side work assignments and ensures completion with wait staff
• Maintains the highest level of service to client/guest, ensuring their satisfaction
• Maintains cleanliness and presentation of dining room area
• Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Preferred Qualifications:

• Bachelor's Degree preferably in hospitality, or equal fine dining experience
• Six to eight years of upscale fine dining with at least three year of management experience
• Cash handling and reconciliation of cash banks and POS systems
• Ability to hire, develop, train, coach and counsel hourly associates
• Ability to plan, market and execute special events/promotions
• Ability to monitor and track budgets and expenditures
• Excellent written and verbal communication skills
• Excellent knowledge of customer service techniques and current service standards
• Must be able to remain poised and focused under pressure
• Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
• Conformity to the highest standards of personal integrity and ethical behavior
• Professional appearance and demeanor required

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:1417527

Restaurant Associates

Michael Abbey

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