Operations Manager / Delivery SME IRC304412

GlobalLogic Inc.; Overland Park (KS); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

Exciting Projects

Collaborative Environment

Work-Life Balance

Professional Development

Excellent Benefits

Job summary

GlobalLogic in Overland Park, Kansas is seeking an Operations Manager / Delivery SME to lead end-to-end project and release management for complex cross-functional initiatives, partnering with business and technical teams to define strategy, scope and delivery timelines.

You will own 24x7 SRE operations, define SLOs/SLIs, mentor a cross-functional reliability engineering team, design CI/CD pipelines, drive AI-powered automation, and communicate risks to leadership with clarity.

Qualifications

• 7-10 years of related work experience required.
• Leadership in cross-domain initiatives and domain solutions.
• Strong ability to present information clearly to stakeholders.

Responsibilities

• Lead end-to-end project and release management for complex cross-functional initiatives.
• Serve as accountable technical owner for medium-to-high complexity initiatives.
• Own 24x7 SRE operations and production stability with incident post-mortems.
• Design and optimize CI/CD release pipelines with deployment standards.
• Drive AI-powered automation across the software delivery lifecycle.
• Implement observability strategies to maximize signal and minimize noise.
• Manage stakeholder relationships and communicate risks to leadership.
• Leverage Jira SD/SW and modern DevOps/SRE tooling; release management experience is a plus.

Skills

AI

DevOps Practices

Management

Reliability & SRE

SLI/SLO/SLA definition

Stakeholder management

Tools

Jira SD/SW

Job description

Operations Manager / Delivery SME IRC304412

Function

IT, Telecom & Internet

Experience

5-10 years

Location

United States - Overland Park KS

Skills

AI, DevOps Practices, Management, Reliability & SRE: SLI/SLO/SLA definition, Stakeholder management

• Lead end-to-end project and release management for complex, cross-functional initiatives, partnering with business and technical teams to define strategy, scope, and delivery timelines.
• Serve as the accountable technical owner for medium-to-high complexity initiatives, driving solution design, decomposition, and alignment across domain teams.
• Own 24×7 SRE operations and production stability: establish SLOs/SLIs, lead incident response and post-mortems, and mentor a cross-functional reliability engineering team.
• Design and optimize end-to-end CI/CD release pipelines with clear deployment standards (blue-green, canary, rolling), runbooks, and rollback procedures.
• Drive AI-powered automation across the software delivery lifecycle: predictive monitoring, automated triage, intelligent release orchestration, and toil reduction.
• Implement and maintain enterprise-grade observability (metrics, logs, traces) and alerting strategies to maximize signal and minimize noise.
• Manage stakeholder relationships and communicate technical solutions, risks, and trade-offs clearly to business and organizational leadership.
• Leverage working knowledge of Jira SD/SW and modern DevOps/SRE tooling; release management experience is a strong plus.

Requirements

• Performs day-to-day management of business stakeholder relationships on large and complex cross-domain initiatives.
• Provides leadership in evolving the domain’s core system solutions design and orchestrates solutions across domain teams.
• Identifies, analyzes, and synthesizes information, applying critical thought to present the information in a clear and meaningful way.
• Partners across multiple IT teams and Business to ensure clarity on assessment impacts in alignment with the scope of the project or initiative.
• Identifies improvements, makes critical decisions, and works with subject matter experts throughout the organization to implement solutions.
• Multi-tasks while managing business requests from end-to-end for core systems, in a demanding and rapidly-changing environment.

Work Experience

• 7-10 years of related work experience (Required)
• Working knowledge of Jira SD/SW (Required)
• Release Management Experience

GlobalLogic estimates the starting pay range for this role to be performed in [Overland Park, KS] is$95,000 to$108,000 and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market

Job responsibilities

Strategy

• Partners with the business and technical teams to drive strategy, prioritization, approach, and goals of the initiative.
• Prepares high-level solution design presentations for business and org leadership review.
• Serves as a SME of existing functionality for a channel.

Project Management

• Manages inception activities, including breakdown of business requirements and technical scope definition.
• Partners with senior-level resources to define technology strategy approach for business process initiatives and to provide recommendations on scope delivery planning.
• Serves as technical owner (accountable IT representative) and is responsible for technical stewardship of med to highly complex initiatives.
• Supports the delivery of technology solutions within business processes by providing leadership in analysis, design, and project and product management.
• Supports issue triage on escalation resolution for technical solution issues. Owns solution decomposition and negotiation of support feasibility for cross-domain initiatives and solutions.
• Accountable for technical solution delivery on initiatives, including scope negotiation, solution alignment and timeline management.

What we offer

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.