Operations Manager, Creative Services

Inside Higher Ed; City of Binghamton (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

A public research institution in New York is seeking a Project & Production Manager to oversee the intake, scheduling, and delivery of over 600 print and web projects each year in their Creative Services Department. This role entails managing vendor relationships, ensuring deadlines are met, and upholding content quality through meticulous copy editing. The ideal candidate must have a Bachelor's degree and at least 5 years of relevant experience in a fast-paced environment. Offers a full-time position with a rich professional environment.

Qualifications

• 5+ years’ experience in production management or creative operations.
• Professional copy editing or proofreading experience.
• Experience managing high-volume projects (500+ annually).
• Experience managing high‑volume, fast‑paced projects (500+ annually).
• Familiarity with print production workflows (offset, digital, fulfillment) and web production processes (CMS, QA, deployment).
• Comfortable working cross‑functionally in marketing, creative, and technical teams.

Responsibilities

• Manage intake, scheduling, and delivery of 600+ print and web projects annually.
• Copy edit and proofread all materials to ensure accuracy and clarity.
• Develop efficient workflows and report on project metrics.
• For web projects, manage onboarding, requirements gathering, QA, and launch.
• Copy edit and proofread all materials to ensure accuracy and brand consistency.
• Identify and implement process improvements to reduce turnaround times and errors.

Skills

Project management

Copy editing

Negotiation

Cross-functional collaboration

Content quality assurance

Education

Bachelor’s Degree in English, Communications, or Marketing

Job description

Category: Professional

Subscribe:

Department: Office of Creative Services

Locations: Binghamton, NY

Posted: Dec 12, 2025

Closes: Open Until Filled

Type: Full-time

Ref. No.: 42102

Position ID: 195401

About Binghamton University

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character – shaped by our mission, outstanding academics, facilities, and community life – promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job – it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton’s collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty who value cutting‑edge, and community‑engaged research, teaching and service, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. Our high‑achieving student body represents diverse experiences from first‑generation college‑goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description

Budget Title: Senior Staff Assistant (SL‑3)

Salary: Commensurate with experience

We’re seeking an organized Project & Production (Operations) Manager to lead the intake, scheduling, and delivery of 600+ print and web projects each year for our Creative Services Department. In this role, you’ll manage the Print Solutions team and vendor partnerships, negotiating quotes, overseeing production logistics, and ensuring service deadlines are met. You’ll also drive web projects from requirements gathering through QA and launch, keeping cross‑functional teams aligned on scope, timeline, and budget. A key part of the job is copy editing and proofreading all materials to uphold accuracy, clarity, and brand consistency. If you thrive in a dynamic environment, love building efficient workflows, and have a meticulous eye for detail, we’d love to hear from you.

Responsibilities

• Project & Production Management
  • Manage the onboarding, scheduling, and delivery of 600+ print and web projects annually for the Creative Services Department.
  • Coordinate project scopes, timelines, and budgets with internal teams and external vendors.
  • Obtain and compare print quotes, negotiate pricing, and oversee logistics and delivery.
  • For web projects, manage onboarding, requirements gathering, development timelines, QA, and launch logistics.
  • Maintain detailed tracking systems for all projects to ensure deadlines and quality benchmarks are met.
  • Liaise with cross‑functional teams (design, web development, marketing, communications) to streamline production pipelines.
• Copy Editing & Content Quality
  • Copy edit and proofread all materials – print and digital – to ensure accuracy, clarity, and brand consistency.
  • Review content for grammar, punctuation, spelling, and factual correctness.
  • Track and enforce editorial standards and maintain version control across multiple content sources.
• Vendor & Operations Oversight
  • Manage relationships with multiple print and digital vendors.
  • Oversee quoting, contracting, and performance evaluations for printers, and other production partners.
  • Ensure service‑level agreements are met and monitor delivery timelines.
  • Coordinate print shipping logistics, digital deployments, and fulfillment schedules.
• Process Improvement & Reporting
  • Develop efficient workflows for onboarding, approvals, and content review.
  • Identify and implement process improvements that reduce turnaround times and errors.
  • Create templates, checklists, and documentation for production and editing workflows.
  • Report on project metrics, vendor performance, and cost savings opportunities.

Requirements

• Bachelor’s Degree in English, Communications, Marketing, or a related field
• 5+ years’ experience in production management, project management, or creative operations
• Professional copy editing or proofreading experience
• Experience managing high‑volume, fast‑paced projects (500+ annually)
• Familiarity with both print production workflows (offset, digital, fulfillment) and web production processes (CMS, QA, deployment)
• Comfortable working cross‑functionally in marketing, creative, and technical teams

Preferred

• Experience in both print and digital production environments
• Experience developing or maintaining brand style guides
• Familiarity with print color management, prepress, and proofing tools
• Experience in a marketing or creative agency environment

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E‑Verify employer.

Additional Information

Offers of employment will be contingent upon successful completion of a pre‑employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco‑free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474‑6988 or via email at [e-mail]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed “To the Search Committee.”

Postings active on the website, accept applications until closure.

For Information On The Dual Career Program

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non‑Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.

Application Instructions

All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=195401

Deadline for Internal Applicants: December 29, 2025

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please Submit

• Resume
• Cover letter
• Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.