Front Desk Agent-Courtyard Pittsburgh

Coury Hospitality; Coraopolis (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Coury Hospitality is hiring a Front Desk Agent to warmly welcome guests, manage check-ins/outs, reservations, and payments with a service-first mindset. You will verify guest details, explain amenities, and coordinate with housekeeping to ensure rooms are ready on time.

Strong communication and multitasking skills are essential. Ideal candidates have a high school diploma, customer service experience, and possibly PMS familiarity.

Qualifications

• High school diploma or equivalent preferred.
• Previous Front Desk, customer service, or hospitality experience preferred, but not required.
• Hotel PMS experience preferred.
• Familiarity with reservations, check-in and check-out procedures, guest billing, and payment processing is a plus.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Strong problem-solving skills and the ability to handle guest concerns professionally.
• Basic computer skills, including email, data entry, and standard office applications.
• Ability to handle cash, credit card transactions, and guest accounts in accordance with hotel procedures.
• Ability to follow established policies, service standards, and security procedures.
• Ability to communicate effectively with guests, fellow Curators, and hotel leadership.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and exercise sound judgment when handling guest information.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs.
• Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

• Process guest arrivals and departures, reservations, payments, and account adjustments accurately.
• Verify guest information, confirm reservation details, and ensure correct room assignments.
• Explain hotel amenities, services, policies, and local attractions to help guests enjoy their stay.
• Answer incoming calls, respond to inquiries, and direct requests to the appropriate department.
• Listen to guest concerns, find solutions, and follow through to ensure satisfaction.
• Coordinate with housekeeping to confirm room status and special requests for timely readiness.
• Communicate with maintenance and other departments to address guest needs promptly.
• Maintain accurate guest records and handle payments with proper cash-handling procedures.
• Process reservations and assist guests with changes, cancellations, and special requests.
• Identify opportunities to personalize service and make guests feel recognized and appreciated.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Attention to detail

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Hotel PMS software

Reservations system

Payment processing systems

Job description

Court…it’s hiring for a Front Desk Agent.

You should join our team if you believe...

• That a warm welcome and a genuine smile can set the tone for an entire hotel stay.
• That every guest deserves to feel valued, recognized, and cared for from the moment they arrive.
• That first impressions matter and the Front Desk plays an essential role in creating a memorable guest experience.
• That attention to detail, organization, and professionalism make every interaction more meaningful.
• That great hospitality is about anticipating needs, listening carefully, and finding ways to make each stay special.
• That teamwork between the Front Desk, Housekeeping, Maintenance, and hotel leadership keeps the hotel running smoothly.
• That every guest interaction is an opportunity to build trust and create an unmatched experience.
• That the little things—remembering a request, offering helpful information, or resolving a concern—can make a lasting impression.

You’re a great fit for this role if you love...

• Welcoming guests with a friendly, professional, and service-oriented attitude.
• Creating a positive first impression during check-in and a memorable final impression during check-out.
• Processing guest arrivals, departures, reservations, payments, and account adjustments accurately.
• Verifying guest information, confirming reservation details, and ensuring room assignments are correct.
• Explaining hotel amenities, services, policies, and local attractions to help guests make the most of their stay.
• Answering incoming calls, responding to inquiries, and directing requests to the appropriate department.
• Listening to guest concerns, finding appropriate solutions, and following through to ensure satisfaction.
• Coordinating with Housekeeping to confirm room status, communicate special requests, and support timely room readiness.
• Communicating with Maintenance and other departments to ensure guest needs and service requests are addressed promptly.
• Maintaining accurate guest records, handling payments responsibly, and following cash-handling procedures.
• Processing reservations and assisting guests with changes, cancellations, and special requests according to hotel policies.
• Identifying opportunities to personalize service and make guests feel recognized and appreciated.
• Maintaining a clean, organized, and professional Front Desk and lobby environment.
• Protecting guest privacy, safeguarding confidential information, and following hotel security procedures.
• Remaining calm, courteous, and solution-oriented when managing complaints, unexpected situations, or busy periods.
• Communicating important guest information, unresolved concerns, and special requests during shift changes.
• Following hotel procedures, brand standards, and service expectations consistently.
• Supporting fellow Curators and other departments when business levels or guest needs change.
• Taking pride in the details that help guests feel comfortable, confident, and welcome throughout their stay.

We’re excited to have you join us because...

• You understand that the Front Desk is the heart of the hotel and a key part of the guest experience.
• You enjoy interacting with people and making guests feel welcome from the very first conversation.
• You are dependable, organized, and attentive to detail.
• You can balance guest service, administrative responsibilities, and competing priorities without losing your positive attitude.
• You communicate clearly and professionally, both in person and over the phone.
• You demonstrate patience, empathy, and sound judgment when addressing guest concerns.
• You take ownership of guest requests and follow through to ensure they are resolved.
• You are comfortable using computers, hotel property management systems, and standard office equipment.
• You understand the importance of accurate reservations, billing, payment processing, and recordkeeping.
• You respect guest privacy and handle confidential information responsibly.
• You work well independently while remaining connected to and supportive of the hotel team.
• You are flexible and willing to adapt to changing guest needs and business priorities.
• You bring a positive attitude, a strong work ethic, and a service-first mindset to every shift.
• You believe hospitality is more than checking someone into a room—it is about making every guest feel that they belong.

Education and Experience

• High school diploma or equivalent preferred.
• Previous Front Desk, customer service, or hospitality experience preferred, but not required.
• Hotel property management system (PMS) experience preferred.
• Familiarity with reservations, check-in and check-out procedures, guest billing, and payment processing is a plus.
• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Strong problem-solving skills and the ability to handle guest concerns professionally.
• Basic computer skills, including email, data entry, and standard office applications.
• Ability to handle cash, credit card transactions, and guest accounts in accordance with hotel procedures.
• Ability to follow established policies, service standards, and security procedures.
• Ability to communicate effectively with guests, fellow Curators, and hotel leadership.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and exercise sound judgment when handling guest information.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays, based on business needs.
• Bilingual English/Spanish communication skills preferred, but not required.

Work Environment and Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to sit, reach, bend, and move throughout the Front Desk and lobby areas as needed.
• Ability to use a computer, telephone, payment terminal, and other standard office equipment.
• Ability to read, review, and accurately enter guest information, reservations, and financial transactions.
• Ability to communicate clearly and professionally with guests and team members in person, over the phone, and in writing.
• Ability to remain focused and organized while managing multiple requests in a fast-paced hotel environment.
• Ability to respond appropriately to guest concerns, emergencies, and changing operational priorities.
• Ability to assist guests with luggage or other reasonable requests when needed and within safe physical limits.
• Ability to maintain awareness of guest safety, hotel security, and the overall condition of the Front Desk and lobby.
• Ability to work a flexible schedule, including weekends and holidays, based on business needs.
• Ability to maintain a professional appearance, positive attitude, and consistent service standards throughout the shift.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.