Operations Manager - Chicago, IL / Glendale Heights, IL 60139

DH Pace Company, Inc.; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision options

Paid time off plan

401(k) retirement plan

Life insurance

Job summary

A leading service provider in building materials is seeking an Operations Manager in Glendale Heights, IL. You will be responsible for managing operations, financial objectives, and enhancing customer service while leading a team. Ideal candidates should have at least five years of leadership experience in a commercial service provider industry and possess a bachelor's degree. The role requires strong operational analysis skills and proficiency with relevant software systems. The company offers competitive salary and benefits.

Qualifications

• Minimum five years of leadership experience managing exempt and non-exempt personnel.
• Experience in commercial service provider industry preferred.
• Proficient with Windows-based programs and ERP/CRM systems.

Responsibilities

• Achieve financial objectives by preparing an annual budget.
• Implement process improvement changes to enhance customer satisfaction.
• Assist with employee scheduling and technical troubleshooting.

Skills

Leadership experience

Operational analysis

Customer service skills

Technical applications

Education

Bachelor's degree

Tools

Windows operating systems

ERP/CRM systems

Job description

Operations Manager - Chicago, IL / Glendale Heights, IL 60139

Why DH Pace

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Operations Management

Whatever your commercial business operational leadership title has been—Branch Sales Manager, Branch Manager, Operations & Sales Manager, Project Operations Manager or General Manager—if you have an affinity for managing and selling in the service provider industry, apply for Operations Manager at DH Pace Company, Inc. in Glendale Heights, IL. Leverage your hands‑on management experience to assess current operations, recommend and implement procedural or process changes, foster team‑building strategies, increase sales and profitability, and maintain a high level of customer service. You will oversee existing customer projects and ensure the operation realizes an increase in Service work revenues for commercial door systems and entry door systems, including automatic entry doors, manual entry doors, and commercial doors. If you have passion for customer service, talent for building relationships, and enjoy driving effective operational changes that positively influence the bottom line, you may really enjoy this very hands‑on Operations Manager role.

Position Overview

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations/ process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Visit local accounts for sales opportunities to increase sales revenues and ensure we are meeting customer expectations.
• Ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.

Qualifications

• Minimum five (5) years of leadership experience managing exempt and non‑exempt personnel, P&L, budgets, projects, materials ordering, sales and customer service.
• Bachelor’s degree and commercial service provider industry experience preferred.
• Work hours are 7 AM – 5 PM Monday – Friday with emergency/after‑hours call rotation schedule approximately every 4–6 weeks.
• Must be willing and available to train 3–5 days/week in one or two nearby operations for up to three (3) months.
• Proficient with Windows‑based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check and drug screen required in advance of hire.

Onsite: 1 E North Ave., Suite 101, Glendale Heights, IL 60139

Our Benefit Offerings

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401(k) retirement plan: Including an employer match!
• Company‑paid: Life insurance, short‑term disability, & long‑term disability
• and more!

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries: Wholesale Building Materials