Operations Manager

DH Pace Company, Inc.; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Life Insurance

401(k) match

HSA/FSA options

Disability insurance

Employee discounts

Competitive compensation

Job summary

K&B Garage Doors, a DH Pace Company, Inc., in Las Vegas, NV, seeks an Operations Manager to lead the commercial installation and service teams in the Las Vegas metro area. The role emphasizes managing for safety, profitability, and outstanding customer service while guiding a high-volume operation.

Responsibilities include overseeing budgets, scheduling, training, and developing staff, with a hands-on approach and a commitment to meeting deadlines and delivering exceptional results for customers

Qualifications

• Bachelor’s degree preferred with a minimum of 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
• Experience leading service or installation teams in a high-volume environment.
• Strong focus on customer service and meeting deadlines.

Responsibilities

• Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably.
• Manage and improve operational processes and procedures with emphasis on customer satisfaction and return business.
• Ensure sold jobs are timely scheduled and performed to meet budgeted sales and gross profit objectives.
• Hire, train and develop new employees; coach and evaluate performance; lead meetings.

Skills

Leadership

Customer service

Project management

Problem solving

Education

Bachelor’s degree

Job description

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

K&B Garage Doors, a DH Pace Company, Inc., aspires to hire an Operations Manager in our Las Vegas, NV office

As the Operations Manager, you will manage the Las Vegas commercial installation and/or service departments which perform commercial work in the Las Vegas metropolitan area. Product knowledge NOT required, however, experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes is preferred.

• We need a versatile leader who's ready to wear many hats, stay flexible in a high-volume, high-pressure environment, and willing to travel during training
• You'll bring a strong customer service mindset, keep team morale high while holding customer service standards to the highest bar, and be driven to help this branch grow

Position Overview

• Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably
• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
• Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
• Collaborate to ensure operating budgets and sales goals align and are on track monthly
• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
• Establish objectives and action plans and ensure all are consistent with corporate objectives
• Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
• Effectively lead meetings, set performance expectations and hold employees accountable
• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

Qualifications

• Bachelor’s degree preferred with a minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
• Possess an ability for technical applications, mechanical/electrical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.