Operations Manager - Chicago, IL

OpenWorks | Facility Management; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Collaborative, inclusive environment

Cross-functional collaboration

Job summary

OpenWorks is seeking an Operations Manager to own the performance of an assigned territory, ensuring service excellence, strong provider performance, and long-term customer satisfaction.

You will build relationships, analyze data, and drive operational improvements in a hands-on role that values ownership and cross-functional collaboration. If you thrive in a fast-paced environment and want to influence growth, this is the role for you.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent experience).
• 3–7 years of experience in operations or account management.
• Strong problem-solving and decision-making skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze data and turning insights into action.
• Excellent communication and relationship-building skills.
• High ownership, accountability, and organizational skills.
• Proficiency with Excel and business systems (CRM/ERP).

Responsibilities

• Own the operational performance of your assigned territory.
• Build strong relationships with customers and service providers.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and improve operations.

Skills

Problem solving

Data analysis

Communication

Ownership

Excel

CRM/ERP

Education

Bachelor’s degree in Business/related field

Tools

CRM

ERP

Job description

About the Role

As an Operations Manager, you’ll own the success of an assigned territory by ensuring exceptional service delivery, strong provider performance, and long-term customer satisfaction. You’ll build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business. This is a hands‑on role for someone who enjoys taking ownership, improving processes, and making an impact every day.

What You’ll Do

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross‑functionally to resolve issues and continuously improve operations

What You Bring

• Bachelor’s degree in Business, Operations Management, or a related field (or equivalent experience)
• 3–7 years of experience in operations, business operations, account management, or a similar role
• Strong problem‑solving and decision‑making skills
• Experience managing multiple priorities in a fast‑paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship‑building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Why OpenWorks?

• Make a direct impact on customer success and territory growth
• Grow your career with a collaborative, forward-thinking team
• Contribute to projects and initiatives that directly shape our company’s success
• Collaborate with diverse teams and stakeholders across the organization
• Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment