Operations Manager (Bi-lingual)

FirstService Residential; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an Operations Manager to oversee day-to-day building maintenance, janitorial services, facilities, and field operations for associations. You will supervise staff, coordinate inspections, manage work orders, respond to emergencies, and collaborate with property managers, vendors, and residents.

The role requires strong leadership, reliability, and proficient use of MS Office.

Qualifications

• High School diploma required; CPR certification desirable.
• Strong managerial background in property/building operations (staff, contracts, residents).
• Solid customer service principles and practices.
• Excellent interpersonal skills and communication abilities.
• Proficient with Microsoft Office applications.

Responsibilities

• Supervise and coordinate janitorial and maintenance staff.
• Assign daily duties and schedules to staff.
• Monitor performance, attendance, and productivity.
• Conduct monthly inspections with Board Members and Property Managers.
• Identify and address maintenance, safety, and operational issues.
• Create and close work orders for maintenance and janitorial services.
• Oversee vehicles and equipment; ensure proper maintenance.

Skills

Managerial leadership

Customer service

Interpersonal skills

Microsoft Office

Multilingual (preferred)

Education

High School diploma

Tools

Microsoft Office Suite

Job description

Description

Job Overview:

The Operations Manager is responsible for overseeing the day-to-day operational activities related to building maintenance, janitorial services, facilities, vehicles, and field operations. This position works closely with Property Managers, Board Members, employees, vendors, and residents to ensure that all operational needs are addressed efficiently, professionally, and in accordance with the requirements of each association.

Your Responsibilities

• Supervise and coordinate all janitorial and maintenance employees.
• Assign daily responsibilities and work schedules to janitorial and maintenance staff.
• Monitor employee performance, attendance, productivity, and completion of assigned tasks.
• Conduct and/or participate in monthly building inspections with Board Members and Property Managers.
• Identify maintenance, safety, cleanliness, and operational issues during inspections.
• Follow up on outstanding items and ensure corrective actions are completed.
• Attend Board meetings or other meetings as requested to provide operational updates and recommendations.
• Create, assign, monitor, and close work orders for maintenance and janitorial services.
• Prioritize emergency, urgent, and routine maintenance requests.
• Coordinate preventive maintenance programs and ensure scheduled work is completed.
• Monitor completion of projects and follow up on outstanding work.
• Coordinate repairs with Property Managers, vendors, contractors, and association representatives.
• Maintain accurate records of completed work and outstanding operational items.
• Meet daily with Property Managers/General Manager to review ongoing projects, maintenance issues, work orders, and operational priorities.
• Oversee company and association vehicles assigned to the operations department.
• Ensure vehicles are properly maintained, serviced, inspected, and available for operational use.
• Monitor vehicle usage and address maintenance or safety concerns.
• Maintain records related to vehicles, equipment, tools, and other operational assets.
• Participate in the on-call rotation and respond to operational emergencies when required.
• Coordinate emergency maintenance responses and communicate with appropriate vendors, employees, Property Managers, and Board Members.
• Ensure urgent issues are addressed promptly to minimize damage, disruption, and risk.
• Follow established emergency procedures and escalation protocols.
• Respond promptly to calls, emails, and requests from Property Managers, office staff, Board Members, vendors, and residents regarding operational matters.

Skills & Qualifications

• Minimum of High School diploma. CPR Certification is desirable.
• Must possess a strong managerial background. Experience as a manager managing the Property or building operations, such as staff and service contracts, resident retention and resident improvements is preferred.
• Strong working knowledge of customer service principles and practices.
• Strong interpersonal skills.
• Proficiency and working knowledge of Microsoft Office Applications.
• Multiple language fluency preferred.

Physical Requirements

• Physical demands include the ability to lift up to 50 lbs.; Standing, sitting, walking and occasional climbing.
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• On-call 24/7. Ability to work extended/flexible hours and weekends based on project requirements.
• Driving when necessary.
• Ability to respond to emergencies on a timely manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

• Maintenance and Janitorial Staff

Schedule

• Monday-Friday 7:30am – 4:30pm

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $65,000 annually

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.