Operations Manager

KW Property Management & Consulting; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

KW Property Management & Consulting seeks an Operations Manager to extend the Management Office and implement policies for smooth Security and Receiving operations at a 5-star level.

The role also focuses on maximizing resident enjoyment of aesthetics, privacy, services and amenities, while coordinating security, front desk, valet and maintenance teams to deliver gracious service.

Qualifications

• Minimum 2 years of related experience.
• Working knowledge of MS Office Suite.
• Ability to multi-task and manage priorities.
• Excellent communication and listening skills with a diverse population.
• Must function in a team-oriented environment.
• High School Diploma, Undergraduate Degree or Work Equivalent.

Responsibilities

• Extend the Management Office by creating and updating policy and procedures.
• Ensure residents enjoy building aesthetics, privacy, services and amenities.
• Coordinate security, front desk, valet, maintenance, housekeeping and office staff.
• Lead by example to foster positive image of owners and providers.
• Assist with resident communications and relationships; strong English required; Spanish/Portuguese desirable.
• Maintain clean common areas and enforce access to equipment.
• Onboard new employees with on-site orientation.
• Provide leadership and training to motivate staff.
• Address resident/guest concerns and escalate as needed.
• Identify and implement process improvements.
• Recommend capital improvements to enhance aesthetics and services.
• Be flexible to perform multiple functions across departments.
• Problem solving and conflict resolution among members, vendors and staff.
• Strong teamwork and time management.
• Capable of budgeting review.

Skills

Problem Solving

Leadership

Time Management

Communication

Budgeting

Education

High School Diploma

Undergraduate Degree

Tools

MS Office Suite

Job description

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primary focus of the position is to be the extension of the Management Office. With the approval of the Director of Operations the Operations Manager is to create and update any necessary policy and procedures required to run the Security and Receiving operations smoothly and efficiently at a 5-star level.
• Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Operations Manager seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
• While direct supervisory role is generally limited to Security and Receiving staff the Operations Manager acts as “chief of protocol” to facilitate well-orchestrated coordination of security, front desk, valet, maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, Operations Manager’s focus is to smooth over, not exaggerate, occasional gaps.
• The Operations Manager leads by example to foster positive image of all owners, management team and building service providers.
• The Operations Manager assists Management Office with resident communications and relationships. Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish or Portuguese, is desirable and may also be required at site(s).
• Maintain common areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view or impeding access to Front Desk and/or Concierge equipment, references or other tools.

• Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the Director of Operations.

• Keep employees motivated and engaged per company standards through training and development. Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations.
• Promptly communicate resident and guest concerns to Management Office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office.
• Respect resident and guest privacy, perspective, priorities, time and resources.
• Evaluate the efficiency of day-to-day procedures and apply improvements.
• Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation.
• Be capable of identifying and implementing change within the team.
• Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities.
• Because of the fluctuating demands of the daily operations, it will be necessary each employee is able to perform a multitude of distinct functions in all the departments; therefore, as an essential part of the position, the expectation is that all team members assist where needed to ensure the member expectations are exceeded.

• Problem Solving abilities and able to dissolve conflict between members, vendors and staff
• Leadership with an emphasis on teamwork
• Time Management and computer proficient in Microsoft Office with the ability to learn other programs
• Strong communication skills; the ability to convey and articulate ideas and directives in a professional manner.
• Ability to review and budgets

Location

This position will be located at a property that has a restaurant on premise. The noise level is typical of an outdoor restaurant/bar. Position will be indoors and outdoors and exposed the weather. Ability to work in outdoor conditions of rain, cold, heat and humidity is a requirement.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work

This is a full-time exempt position. Days, nights, holidays and weekends are part of the job and hours of work will be determine based on the business needs of the property.

Required Education and Experience

• Prior experience in a related position; a minimum of 2 years’ experience.
• Working knowledge of computer and associated programs; MS Office Suite.
• Ability to multi-task, set, and manage priorities.
• Excellent communication and listening skills in order to interact with a diverse and multi culture population
• Must function in team organized environment
• High School Diploma, Undergraduate Degree and/or Work Equivalent

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.