Operations Manager & Analyst

O2 Technologies,Inc

Boston (MA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

O2 Technologies,Inc is seeking a detail‑oriented IT Operations professional to monitor system availability and performance, analyze capacity, and coordinate resolution of incidents. You will collaborate across teams, manage patch releases, and ensure SLA adherence while handling data analysis and documentation.

The role requires experience with AWS, scripting, SQL tools, and enterprise collaboration platforms.

Qualifications

Bachelor's degree in a related field is required.
Experience with IT systems monitoring, performance analysis, and incident resolution preferred.
Proficiency with cloud services (AWS) and data tooling is a plus.

Responsibilities

IT Systems Availability & Performance Monitoring.
Capacity Planning & Performance Analysis.
Incident Investigation & Resolution.
Service Level Performance Management.
Vendor & Cross-Functional Coordination.
Production & Environment Maintenance.
Patch Management & Release Coordination.
SQL Reporting & Data Analysis.
AWS Cloud Services Familiarity.
Digital Certificate Management.
Software Inventory Management.
Project Planning & Timeline Management.
Process Improvement & Best Practices Implementation.
Risk Identification & Mitigation Planning.
Technical Documentation & Architectural Diagram Interpretation.

Skills

IT Systems Monitoring

Capacity Planning

Incident Resolution

Vendor Coordination

Process Improvement

Documentation

Education

Bachelor's Degree in Information Systems, Business Administration, Computer Science, MIS

MBA or Master's in Information Systems/Healthcare IT/CS

Tools

AWS

Linux Scripting / Bash

SQL / Toad / SQL Developer

QuickSight / Dynatrace

Jira / ServiceNow

Microsoft 365 (SharePoint / OneDrive / Teams / Outlook / Word / Excel / PowerPoint)

MS Project / Visio

Job description

Key Responsibilities & Skills

IT Systems Availability & Performance Monitoring
Capacity Planning & Performance Analysis
Incident Investigation & Resolution
Service Level Performance Management
Vendor & Cross-Functional Coordination
Production & Environment Maintenance
Patch Management & Release Coordination
SQL Reporting & Data Analysis
AWS Cloud Services Familiarity
Digital Certificate Management
Software Inventory Management
Project Planning & Timeline Management
Process Improvement & Best Practices Implementation
Risk Identification & Mitigation Planning
Technical Documentation & Architectural Diagram Interpretation

Technical Skills

AWS
Linux Scripting / Bash
SQL / Toad / SQL Developer
QuickSight / Dynatrace
Jira / ServiceNow
Microsoft 365 (SharePoint / OneDrive / Teams / Outlook / Word / Excel / PowerPoint)
MS Project / Visio

Education

Bachelor's Degree in Information Systems, Business Administration, Computer Science, Management Information Systems. Preferred: MBA, Master's in Information Systems, Master's in Healthcare Administration, Master's in Computer Science, Master's in Business Analytics.

Industry Experience