Operations Manager, Admissions

Syracuse University; City of Syracuse, Northern (NY, KY); Hybrid; USD 66,000 - 70,000; Full time

Job summary

Syracuse University is seeking an Operations Manager within the Office of Academic and Student Services. The role focuses on admissions and recruitment support, coordinating workflows, and delivering front-line student assistance on a busy campus.

Hours align with standard university business times. This on-site position offers a salary in the pay range for staff at the S5 level, with responsibilities spanning reporting, program coordination, and cross-department collaboration to enhance student

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years post-degree work experience.

Responsibilities

• Support graduate and undergraduate admissions and recruitment initiatives.
• Coordinate document and application processing workflows and reporting.
• Provide front-line support to prospective students via phone, email, and in-person meetings.
• Plan and coordinate programs and events and maintain relationships with staff and faculty across the University.

Skills

MS Office

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Front-line student support

Education

Bachelor’s degree

Tools

Slate

Data Insights

Job description

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $66,000 - $70,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code UA

Job Description

The Office of Academic and Student Services provides a thorough and effective support system for all SOE students with a focus on the following areas: undergraduate and graduate admissions, academic advising, and career services. The Operations Manager reports to the Associate Director of Admissions and Recruitment and oversees administrative functions and operations in the office, focusing on admissions and recruitment. Specific responsibilities include managing, developing, and streamlining operational processes and procedures; supporting graduate and undergraduate admissions and recruitment, including direct outreach and support to prospective undergraduate and graduate students and planning and coordinating programs and events and maintaining close working relationships with staff and faculty in SOE , and departments across the University.

This position is part of a bargaining unit and is represented by the union SEIU , Local 200United

Education and Experience

• Bachelor’s degree or an equivalent combination of education and experience. High school diploma is required.
• Must have a minimum of 3 years post degree work experience.

Skills and Knowledge

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Teams); experience with various videoconferencing tools; and the ability to quickly master new software systems.
• Demonstrated ability to prioritize and deal with multiple demands; strong communication, organizational, and interpersonal skills; attention to detail is a must.
• Ability to handle sensitive information and exercise independent judgment is required.
• Appreciation and sensitivity to the needs of students from diverse backgrounds is necessary.
• Familiarity with academic institutions (higher education and K-12) helpful.
• Comfortable providing direct, front-line support to prospective students and families via phone, email, and in-person contact.

Responsibilities

Admissions and Recruitment Support

• Support the Associate Director as well as other SOE staff and faculty involved with graduate and undergraduate recruitment and admissions initiatives and processes
• Support includes, but is not limited to, working with University systems (Slate, Data Insights) and generating and maintaining reports that inform decision-making; coordinating document and application processing workflows, including tracking file completeness and supporting admissions workflow oversight; and supporting marketing and communications efforts, such as mass mailings, email campaigns, and inquiry follow-up
• Provide front-line support to prospective students, answering general admissions questions and providing program information via telephone, email, in-person meetings, and virtual meetings
• Connect prospective students to the appropriate staff, directors, and program coordinators to support their progress toward enrollment

Programs and Events

• Own event logistics (registration, room booking and set up, materials, day-of coordination) for programs and events connected to the Office of Academic and Student Services, with a particular focus on admissions and recruitment events such such as Orange Previews, Admitted Student Days, virtual events, regional events, Peer Advisor activities, orientation programs, etc.
• Coordinate with faculty, staff, and student leaders to support recruitment efforts
• Attend graduate school fairs and other graduate-level recruitment events

Admissions and Recruitment Operations

• Manage the operational infrastructure supporting the School’s admissions recruitment strategy (e.g., maintaining shared recruitment calendars and coordinating logistics for travel/event registrations)
• Support Slate administration – data entry standards and user access/training for staff/faculty so staff and faculty have reliable data
• Working closely with the business office, track and reconcile the recruitment/admissions budget, including expenditures for travel, events, and materials

General Operations

• Manage, develop, and streamline operational processes and procedures for the Office of Academic and Student Services
• Operational processes and procedures include, but are not limited to, the office calendar and programming and events schedule; University technology and systems (e.g., Orange SUccess, OnBase); and student employees (recruitment, hiring, training, supervision)
• Stay attuned to changes to central operational processes and procedures and adjust office operations as necessary

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.