Operations Manager - $65K - $70K - Car Privileges

europcar; San Jose (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Employee discounts

Life Insurance

AD&D Insurance

FSAs

Parental leave

Employee assistance program

Job summary

Europcar Mobility Group is seeking an Operations Manager for Fox Rent A Car in the US to oversee daily rental operations, lead a team, and ensure a seamless customer experience from arrival to departure. You will manage fleet readiness, monitor performance, and drive profitability.

The role requires strong analytical and leadership skills, with advanced Excel capabilities for performance reporting and decision support.

Qualifications

• High school diploma or GED; college degree preferred.
• Experience with real-time monitoring tools and operational systems.
• Proven ability to lead and coach a performance-driven sales team.

Responsibilities

• Oversee and streamline rental operations to minimize wait times and deliver fast, friendly, efficient service.
• Maintain a clean, well-managed fleet aligned with customer demand.
• Forecast staffing and fleet needs using historical data and market trends.
• Monitor workflows and eliminate bottlenecks across departments.
• Make real-time decisions balancing customer satisfaction with profitability.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication

Leadership

Education

High school diploma or GED

College degree preferred

Tools

Real-time monitoring tools

Operational systems

Job description

Job Description

Run A Tighter Operation. Deliver Better Results.

Fox Rent A Car is seeking a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person anticipates challenges, leads with confidence, and makes smart, real-time decisions that protect both customer satisfaction and profitability. As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure, lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.

Your Primary Focus Is To:

• Operational Leadership
  • Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service
  • Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles
  • Forecast staffing and fleet needs using historical data and market trends
  • Monitor workflows and eliminate operational bottlenecks
  • Anticipate unexpected demand and implement plans to maintain smooth performance
  • Identify and resolve slowdowns across departments
• Team Leadership & Development
  • Lead, coach, and develop a sales-driven team to meet revenue and performance goals
  • Monitor productivity and follow up consistently on team performance
  • Participate in recruiting, interviewing, and hiring team members
  • Develop and enhance cross-training programs to strengthen team flexibility
  • Foster a culture of accountability, collaboration, and continuous improvement
• Performance & Reporting
  • Monitor KPIs and adjust operational strategies to drive results
  • Generate and present detailed performance reports using advanced Excel
  • Make real-time decisions that balance customer satisfaction with company profitability
• Process Improvement
  • Use operational data to improve workflows and staffing strategies
  • Simplify processes to increase efficiency and reduce delays
  • Encourage team members to contribute ideas that improve overall performance

Education and Experience :

• High school diploma or GED required, college degree preferred
• Experience with real-time monitoring tools and operational systems
• Proven ability to lead and coach a performance-driven sales team

What You Bring:

• Strong analytical, problem-solving, and organizational skills
• Advanced proficiency in Microsoft Excel for data analysis and reporting
• Strong communication and leadership skills

We Offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and we offer reasonable accommodations upon request for both candidates and employees.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com