Operations Manager - 3rd Shift - Joliet, IL

Harbor Freight Tools; Joliet (IL); On-site; USD 125,000 - 144,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

Harbor Freight Tools seeks an Operations Manager for our distribution center to drive the efficient execution of daily DC operations, uphold safety, and foster an inclusive high‑performance culture. You will lead front-line managers, monitor KPIs, partner with cross‑functional teams, and coach staff while ensuring policy and SOP compliance across all shifts.

The role includes managing staffing, equipment, and inventory, driving process improvements, and delivering results within budget with

Qualifications

• Proven ability to lead front-line managers and drive daily DC operations.
• Strong track record of monitoring KPIs and driving performance improvements.
• Ability to foster cross-functional partnerships and effective communication.

Responsibilities

• Lead and develop front-line managers to drive daily distribution center operations.
• Monitor KPIs and operational metrics to drive performance improvements and cost reductions.
• Foster cross-functional partnerships and ensure seamless communication with corporate and vendor resources.
• Develop leadership through mentoring and training, with a global perspective on cross-functional performance.
• Optimize staff productivity and ensure accountability through data-driven observations.
• Manage staffing, supply, and equipment based on forecasted volumes while following policies and procedures.
• Drive continuous process improvement and associate engagement through efficiency, planning, and resource allocation.
• Maintain safe work environment by enforcing safety policies and SOPs.

Skills

People leadership

KPI monitoring

Cross-functional collaboration

Coaching & mentoring

Inventory management

Safety compliance

Job description

The Operations Manager is responsible for the success of assigned functions within the distribution center, ensuring all key metrics are met, supporting company policies, procedures and safety while creating an inclusive high performance culture.

Essential Duties and Responsibilities

• Lead and develop front-line managers to drive the effective execution of daily distribution center operations
• Monitor Key Performance Indicators and operational metrics to drive performance improvements and cost reductions.
• Serves as a role model by living the company's core values, which positively influences the performance of others.
• Foster effective cross-functional partnerships at all levels within the distribution center and company, ensuring seamless communication with corporate and external vendor resources.
• Develop direct report leadership through mentoring, and training, and fostering a global perspective by optimizing cross-functional performance.
• Optimize staff performance by utilizing productivity metrics and observational data to ensure accountability and development.
• Manage staffing, supply and equipment needs based on forecasted volumes and ensuring established policies and procedures are followed.
• Champion continuous process improvement and associate engagement through enhanced operational efficiency, planning, and resource allocation.
• Foster a climate of openness, trust, and mutual respect for all associates.
• Execute assigned operational tasks to meet or exceed KPIs while adhering to budget constraints.
• Maintain accurate and up-to-date SOPs for all functional areas. Review and approve process modifications to enhance efficiency and safety involving relevant stakeholders.
• Drive the efficient execution of all training and cross-training plans, ensuring on-time achievement of scheduled milestones.
• Establish efficient and standardized workflows, ensuring accurate execution of work objectives across the team.
• Foster effective cross-functional partnerships with support departments at all levels within the distribution center and network.
• ensure all processes and functions lead to accurate inventory management.
• Develop strategic business acumen by accurately identifying problems, analyzing data, and implementing fact-based solutions.
• Ensure all safety policies and procedures are followed to maintain a safe work environment.
• Other duties as assigned.

Scope

• Staff supervision and development: Yes
• Decision making:
• Supervises staff – 3 to 5
• Financial Scope - $80M
• Organizational Scope – All US locations/Single Category/Region/District/Distribution Center
• Decision Making – Creates policy and resolves problems
• Travel: Up to 5%
• Flex Designation: DC Based

The anticipated salary range for this position is $125,000 – $143,750 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company's 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.