Operations Manager - 2nd Shift - Fort Worth, TX

Harbor Freight Tools; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Harbor Freight Tools in Fort Worth is seeking an Operations Manager to oversee distribution center functions, drive safety, efficiency and KPI attainment across the operation. You will lead front-line managers, manage staffing, materials, and equipment, and partner with corporate to sustain a high-performance culture while ensuring policy adherence and continuous improvement.

Responsibilities include developing leadership, coaching teams, and delivering cost, productivity, quality, and service

Qualifications

• Experience leading front line managers in daily operations.
• Proven ability to manage performance against cost, productivity, quality and service targets.
• Strong communication and mentoring skills to develop leadership.
• Ability to forecast staffing, supply and equipment needs.
• Commitment to safety, policies and continuous process improvement.

Responsibilities

• Ensure all Safety policies and procedures are adhered to and enforced at all times.
• Lead and manage a team of front line managers in the daily planning and execution of daily operations of assigned functional areas within the Distribution Center.
• Manage team performance to meet or exceed established cost, productivity, quality and service targets.
• Plan, monitor, appraise, and manage subordinate performance results.
• Models the Company’s values so to influence others to perform in an aligned manner.
• Develop subordinate leadership team through mentoring, coaching and training so to enable a global perspective as well as promoting optimal results within the multifunctions of the operation.
• Provide necessary communication and motivation to staff; monitor individual performance via observation and review of various productivity metrics; counsel and discipline as necessary.
• Manage staffing, supply and equipment needs based on forecasted volumes.
• and ensure that established policies, rules and regulations, and procedures are followed
• Lead the creation and sustainment of a culture of continuous process improvement and associate engagement
• Conduct regularly scheduled functional area reviews/reporting and provide follow-up
• Troubleshoot and provide solutions for issues of a moderate to complex scope
• Execute assigned operational responsibilities to achieve assigned KPIs while staying within budget parameters. React to variances and approve plans to get back on plan
• Develop and/or manage KPIs to ensure performance, service, quality and cost goals are achieved
• Ensure work instructions are documented and current for all functional areas and elevate any changes to SOP to appropriate partner. Receive and approve all related process changes to improve efficiencies, safety, etc.
• Ensure all training/cross-training plans are achieved on time as scheduled
• Ensure that a climate of openness, trust and respect exists for each Associate
• Establish courses of action for self and others to ensure that work objectives are approached with a sense of urgency, attacked in a standardized manner, and consistent with building goals and objectives
• Lead in ways that ensure the work environment is maintained in accordance with 5S and Safety requirements
• Collaborate and partner cross-functionally at all levels within the DC and across divisions of the company, including communication with corporate partners, external vendor partners and resources
• Ensure all process and functions support inventory integrity
• Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely
• Continually build business acumen by accurately identify problems, issues and opportunities, collect data to draw conclusions and choose a course of action based on facts
• Develop self so to enable having a global perspective as well as being able to , promote optimal results within the multifunctions of the operation
• Other duties as assigned

Job description

The Operations Manager is responsible for the success of assigned functions within the distribution center, ensuring all key metrics are met, supporting company policies, procedures and safety while creating an inclusive high performance culture.

Essential Duties and Responsibilities

• Ensure all Safety policies and procedures are adhered to and enforced at all times
• Lead and manage a team of front line managers in the daily planning and execution of daily operations of assigned functional areas within the Distribution Center
• Manage team performance to meet or exceed established cost, productivity, quality and service targets
• Plan, monitor, appraise, and manage subordinate performance results
• Models the Company’s values so to influence others to perform in an aligned manner
• Develop subordinate leadership team through mentoring, coaching and training so to enable a global perspective as well as promoting optimal results within the multifunctions of the operation
• Provide necessary communication and motivation to staff; monitor individual performance via observation and review of various productivity metrics; counsel and discipline as necessary
• Manage staffing, supply and equipment needs based on forecasted volumes
• and ensure that established policies, rules and regulations, and procedures are followed
• Lead the creation and sustainment of a culture of continuous process improvement and associate engagement
• Conduct regularly scheduled functional area reviews/reporting and provide follow-up
• Troubleshoot and provide solutions for issues of a moderate to complex scope
• Execute assigned operational responsibilities to achieve assigned KPIs while staying within budget parameters. React to variances and approve plans to get back on plan
• Develop and/or manage KPIs to ensure performance, service, quality and cost goals are achieved
• Ensure work instructions are documented and current for all functional areas and elevate any changes to SOP to appropriate partner. Receive and approve all related process changes to improve efficiencies, safety, etc.
• Ensure all training/cross-training plans are achieved on time as scheduled
• Ensure that a climate of openness, trust and respect exists for each Associate
• Establish courses of action for self and others to ensure that work objectives are approached with a sense of urgency, attacked in a standardized manner, and consistent with building goals and objectives
• Lead in ways that ensure the work environment is maintained in accordance with 5S and Safety requirements
• Collaborate and partner cross-functionally at all levels within the DC and across divisions of the company, including communication with corporate partners, external vendor partners and resources
• Ensure all process and functions support inventory integrity
• Clearly conveys information through a variety of media to individuals or groups in a manner that is understandable, easy to retain and timely
• Continually build business acumen by accurately identify problems, issues and opportunities, collect data to draw conclusions and choose a course of action based on facts
• Develop self so to enable having a global perspective as well as being able to , promote optimal results within the multifunctions of the operation
• Other duties as assigned

Scope

• Supervises staff – 3 to 5
• Financial Scope - $80M
• Organizational Scope – All US locations/Single Category/Region/District/Distribution Center
• Decision Making – Creates policy and resolves problems
• Travel – 5%