Operations Manager

Avid Health at Home; Wilmington (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

401k plan with company match

Paid Time Off

Holiday Pay

Ongoing training

Performance based bonus

Job summary

Avid Health at Home is seeking an experienced branch operations leader to oversee daily operations and drive a positive, efficient office culture in Wilmington. You will supervise administrative and field staff, recruit and train employees, and manage on-call scheduling while aligning with company policies.

The role involves budgeting, performance reviews, and collaborating with leadership on growth strategies to achieve revenue, margins, and service expansion goals. Travel may be required.

Qualifications

• Minimum High School Diploma (or equivalent); some college preferred.
• Travel may be required with valid driver’s license.
• Bilingual English/Spanish a plus.

Responsibilities

• Oversee daily branch operations across departments to ensure continuity and productive culture.
• Supervise administrative and field staff; handle recruitment, training, evaluations, and terminations.
• Coordinate schedules, monitor performance metrics, and drive process improvements.
• Develop annual budgets and manage adherence to budgets and expenses.
• Lead growth strategies and manage relationships with payers and contracts.

Skills

Leadership

Strategic thinking

Team management

Communication

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Essential Job Responsibilities

• Provide management and supervision of the branch’s daily operations across all interdepartmental functions to ensure business continuity while maintaining an efficient, productive, and positive office culture and employee experience.
• Provide the overall supervision of all administrative and field employees’ productivity, recruitment, hiring, training, evaluation, and termination for branch location in accordance with company policy and operational needs.
• Coordinate and oversee work and on-call schedules for branch employees.
• Plan, implement, and monitor key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Analyze current operational processes and performance to recommend solutions for improvement where necessary.
• Perform annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.
• Work with Senior Management in developing annual budget plans for the branch and manage annual adherence to branch budget and expense approvals.
• Responsible for developing branch specific operational plans, recruitment, and marketing strategies to achieve annual revenue, margins, and growth goals in all service delivery markets.
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and explore revenue opportunities in new service delivery markets and programs.
• Act as lead "client-care liaison" through direct contact with client, family, and contracts/payors to ensure effective intake process, client satisfaction, and continuity of care.
• Serve as primary liaison between branch staff and corporate departments to provide branch operational information, answering questions, and responding to requests.
• Support billing efficiency by ensuring branch payroll functions adhere to all contracted referral hours and do not exceed the authorized hours without prior approval.
• Work with the Compliance and Clinical Teams to ensure adherence with accrediting and licensing bodies, ensure branch meets all survey requirements for positive outcomes.
• Participate in Corporate quarterly QI meetings and provide operational, compliance, and quality data specific to branch reporting, meeting with regional and branch leadership.
• Collaborate with Compliance and Clinical Teams to implement and communicate branch compliance and quality assurance initiatives.
• Establish and maintain effective and responsive relationships with contract payers and serve as a key partner relative to payer contracting related to Value-Based Purchase (VBP).
• Implement and monitor all company policies and procedures for branch location.
• Adhere to all applicable Federal, State, and local regulations, as well as contract requirement, HIPAA, and Joint Commission standards.
• All other duties as assigned.

You have a lot to offer! And so do we!

Benefits:

• Competitive pay, paid weekly
• Medical Insurance (choice of 3 plans), with company contribution
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short and Long-Term Disability Insurance
• 401k plan with company match
• Paid Time Off
• Holiday Pay
• Ongoing training
• Performance based bonus

Avid Health at Home is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Requirements

Education: Minimum High School Diploma (or equivalent). Some college preferred.

Travel: Travel may be required for business purposes. If so, the employee must have a valid driver’s license issued by the state in which they work and a satisfactory driving record.

Skills:

Excellent leadership skills and a big-picture method for approaching tasks.

A specific understanding of geographical/cultural requirements of branch office is preferred.

Ability to use computerized systems and software such as Microsoft Office (Excel, Word, PowerPoint, etc.).

Satisfactory verbal and written communication skills.

Ability to work well under pressure.

Additional Requirements: Knowledge of all applicable Federal, State, and local laws and regulatory requirements, with HIPAA and Joint Commission experience preferred. Bilingual – English/Spanish a plus.

ADA Requirements:

Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.