Operations Manager

Wichita, KS (Greenwich ORG0083); Wichita (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Hawaiian Bros is hiring an Operations Manager in Wichita, KS, to oversee restaurant operations during shifts. The role includes managing staff performance, ensuring adherence to company policies, and supporting the AGM in financial and inventory management. The ideal candidate should demonstrate strong leadership, customer service skills, and the ability to train and motivate team members. A commitment to quality service and operational excellence is essential. This position offers opportunities for growth within the company.

Qualifications

• Demonstrated ability to train and develop staff.
• Strong understanding of restaurant operations and financials.
• Ability to communicate effectively and handle conflicts.

Responsibilities

• Manage restaurant operations during scheduled shifts.
• Support AGM in employee scheduling and inventory management.
• Maintain compliance with company’s standards and procedures.

Skills

Leadership

Team Management

Customer Service

Financial Acumen

Regulatory Knowledge

Job description

The Operations Manager (OM) manages the operations of the restaurant during scheduled shifts. Responsible for learning and supporting the General Manager (GM) and Assistant General Manager (AGM) in developing and achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Assist AGM in schedule generation, planning and management, inventory management and some disciplinary actions. Assist AGM in evaluating employees throughout the year and hiring and training new employees.

Key Accountabilities

Job Essentials Roles & Responsibilities

• Demonstrate the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence.
• Monitor and document crew member performance utilizing the People First System; provide support and opportunities to achieve their full potential.
• Identify employee concerns and communicate to AGM. Assist AGM in addressing concerns.
• Educate and empower crew members to solve guest issues. Identify and resolve minor issues that require manager involvement. Communicate major issues to the AGM.
• Educate and coach crew members to follow regulations and meet customer service standards
• Support financial objectives by motivating staff and implementing marketing strategies.
• Schedule employee shifts, balancing employee’s work/life considerations and needs of business.
• Manage crew member clock ins, clock outs and breaks. Hold crew members accountable for tardiness.
• Support physical inventories by ensuring items are properly organized. Assist with truck deliveries. Order food and paper supplies. Support AGM in calculating food and labor cost.

People Management

• Develop and motivate Certified Trainers and Team Leads. Monitor and formally evaluate their performance relative to established goals.
• Ensure Crew Member and Shift Leader compliance with productivity and service standards.
• Demonstrate ability to adapt to change. Support and lead direct reports through changes.

Quality Management

• Execute restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards.
• Maintain equipment to ensure productivity levels are met. Identify issues and communicate maintenance or repair needs to AGM.
• Assist in execution of local marketing programs.
• Identify operational issues in restaurant and communicate to AGM.
• Attend required OM meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices.
• Ensure key deadlines are met through time management and delegation.
• Assist in coordination, implementation and execution of new initiatives, as directed by AGM or GM.

Financial Management

• Support and assist in executing financial performance of the restaurant.
• Identify financial trends and performance improvement opportunities and communicate to the AGM.
• Responsible for accurate documentation of cash and receipts, food costs and operating expenses.
• Assist in preparing and reviewing financial reports.

This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

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