Operations Manager

Waukee, IA; Waukee (IA); On-site; USD 60,000 - 75,000; Full time

Job summary

Hawaiian Bros in Waukee, IA is seeking an Operations Manager to lead restaurant operations during scheduled shifts. You will support the GM and AGM in achieving sales and profit goals by enforcing policies, training staff, and managing schedules, inventories, and costs.

You will mentor crew, monitor performance, ensure compliance with safety standards, and participate in local marketing initiatives to move the business forward.

Qualifications

• Experience leading a restaurant operations team.
• Ability to schedule shifts and manage labor costs.
• Knowledge of health, safety and sanitation standards.

Responsibilities

• Demonstrate the company’s Vision and Values and lead by example.
• Monitor crew performance and provide development opportunities.
• Identify employee concerns and address them with AGM.
• Educate staff to resolve guest issues and follow regulations.
• Support financial objectives by motivating staff and marketing strategies.
• Schedule shifts and manage clock-ins/outs and breaks.
• Assist with inventory, deliveries, and cost calculations.

Skills

People management

Staff coaching

Shift scheduling

Inventory management

Labor cost control

Training & development

Tools

People First System

Job description

The Operations Manager (OM) manages the operations of the restaurant during scheduled shifts. Responsible for learning and supporting the General Manager (GM) and Assistant General Manager (AGM) in developing and achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Assist AGM in schedule generation, planning and management, inventory management and some disciplinary actions. Assist AGM in evaluating employees throughout the year and hiring and training new employees.

Key Accountabilities

Job Essentials Roles & Responsibilities:

• Demonstrate the company’s Vision and Values: People First, Power of the Team, Open Communication, Focus and Accountability, Speed and Simplicity, and Excellence.
• Monitor and document crew member performance utilizing the People First System; provide support and opportunities to achieve their full potential.
• Identify employee concerns and communicate to AGM. Assist AGM in addressing concerns.
• Educate and empower crew members to solve guest issues. Identify and resolve minor issues that require manager involvement. Communicate major issues to the AGM.
• Educate and coach crew members to follow regulations and meet customer service standards
• Support financial objectives by motivating staff and implementing marketing strategies.
• Schedule employee shifts, balancing employee’s work/life considerations and needs of business.
• Manage crew member clock ins, clock outs and breaks. Hold crew members accountable for tardiness.
• Support physical inventories by ensuring items are properly organized. Assist with truck deliveries. Order food and paper supplies. Support AGM in calculating food and labor cost.

People Management:

• Develop and motivate Certified Trainers and Team Leads. Monitor and formally evaluate their performance relative to established goals.
• Ensure Crew Member and Shift Leader compliance with productivity and service standards.
• Demonstrate ability to adapt to change. Support and lead direct reports through changes.

Quality Management:

• Execute restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards.
• Maintain equipment to ensure productivity levels are met. Identify issues and communicate maintenance or repair needs to AGM.
• Assist in execution of local marketing programs.
• Identify operational issues in restaurant and communicate to AGM.
• Attend required OM meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices.
• Ensure key deadlines are met through time management and delegation.
• Assist in coordination, implementation and execution of new initiatives, as directed by AGM or GM.

Financial Management:

• Support and assist in executing financial performance of the restaurant.
• Identify financial trends and performance improvement opportunities and communicate to the AGM.
• Responsible for accurate documentation of cash and receipts, food costs and operating expenses.
• Assist in preparing and reviewing financial reports.

Disclaimer

This job posting is for a position in a restaurant owned and operated by an independent franchiseeorganization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including,but not limited tosetting requirements foreachjob and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of anyjobapplication andpossessesno control over interviewing,hiring,or theemployment policies and practices of independent franchisees.If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant, but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.