Operations Manager

Hope Center for Behavior Change Inc; West Palm Beach (FL); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Salary: $68,000–$75,000 base

401k and Health Insurance Stipend

Growth opportunities

Collaborative, mission-driven team

Job summary

Hope Center for Behavior Change, Inc. in West Palm Beach, FL is seeking a highly organized Operations Manager to lead billing, insurance, scheduling, intake, staff coordination, and related operational functions.

You will work closely with the CEO to streamline processes and enforce HIPAA-compliant workflows. The ideal candidate has hands-on CentralReach experience, a strong background in ABA billing, and a proactive, detail-oriented mindset.

Qualifications

• Minimum 2 years in an Operations Manager role is required.
• Experience with ABA billing, ERA processing, and revenue cycle management is essential.
• Experience with CAQH management and provider enrollment is required.
• Florida Driver's License and ability to pass background check are required.

Responsibilities

• Oversee full revenue cycle: billing, posting, ERA processing, and denial management.
• Submit and manage insurance authorizations for active clients.
• Verify benefits (VOB) monthly for all clients.
• Maintain CAQH profiles; handle pre-credentialing and enrollment tasks.
• Coordinate TRICARE audit processes and ensure documentation compliance.
• Serve as CentralReach platform administrator (scheduling, notes, time clock, authorizations).
• Perform daily clinical note checks for compliance and timely submission.
• Manage staff schedules and coverage for floating staff.
• Oversee Google Drive and company email organization.

Skills

Operations management

HIPAA compliance

Strong communication

Education

Bachelor's degree preferred

Tools

CentralReach

Google Workspace

Job description

About Us

Hope Center for Behavior Change, Inc. is a growing Applied Behavior Analysis (ABA) therapy practice based in West Palm Beach, FL, dedicated to improving the lives of children and families through evidence-based behavioral health services. We are passionate about our clients, our staff, and building a strong, organized practice. We are looking for a driven, experienced Operations Manager to join our leadership team and help take our practice to the next level.

Job Summary

We are seeking a highly organized, experienced Operations Manager with a strong background in ABA practice operations. This role is the operational hub of our practice - you will work directly alongside the CEO to manage billing, insurance, scheduling, marketing, intake, staff coordination, and much more. The ideal candidate is self-motivated, detail-oriented, and has direct experience with CentralReach and ABA billing workflows.

Responsibilities

• Manage full revenue cycle: billing, payment posting, ERA processing, and denied claims management
• Submit and manage insurance authorizations for all active clients
• Conduct monthly verification of benefits (VOB) for all clients
• Maintain and update CAQH profiles; manage pre-credentialing and provider enrollment tasks
• Manage TRICARE audit processes and ensure documentation compliance
• Serve as the primary CentralReach platform administrator (scheduling, note audits, time clock, authorizations)
• Perform daily clinical note checks for compliance and timely submission
• Manage staff schedules and coordinate coverage for floating/support staff
• Oversee Google Drive organization and company email management
• Answer phones and manage all incoming communications professionally
• Manage full intake workflows for new clients and new staff onboarding
• Coordinate background checks and new hire documentation
• Manage company social media accounts and post regular content
• Support networking and community outreach to grow referral sources
• Assist with implementation of new programs and service lines
• Provide direct administrative and operational support to the CEO
• Perform any additional duties as required by the CEO

Requirements

• Minimum 2 years of hands-on CentralReach experience (REQUIRED)
• Minimum 2 years of experience in an Operations Manager role (REQUIRED)
• Experience in ABA billing, ERA processing, and revenue cycle management
• Knowledge of CAQH management, insurance credentialing, and pre-credentialing
• Familiarity with TRICARE billing and audit requirements preferred
• Proficient in Google Workspace (Drive, Gmail, Docs, Sheets)
• Strong organizational and multitasking skills with ability to manage competing priorities
• Excellent written and verbal communication skills
• Must maintain strict HIPAA confidentiality standards
• Ability to work independently and take initiative
• Must pass a background check
• Valid Florida Driver's License required
• Bachelor's degree preferred; relevant experience considered in lieu of degree

Benefits

• Competitive salary: $68,000 - $75,000 per year base salary (based on experience) plus quarterly bonuses
• 401k and Health Insurance Stipend
• Collaborative, mission-driven work environment
• Opportunity for growth within an expanding ABA practice

Hope Center for Behavior Change, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.