Operations Manager

FMC Ice Sports; West Natick (MA); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Earned time off

Job summary

FMC Ice Sports in Natick is seeking an Operations Manager to supervise daily operations, maintenance, and all public-facing services. You will oversee programs, coordinate staff, and ensure safe, efficient operations during nights, weekends and holidays.

You will work independently and with other positions to meet the facility's schedule, drive process improvements, and deliver high-quality ice-sport experiences for customers across the community.

Qualifications

• Minimum of two (2) years' work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.
• Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.

Responsibilities

• Oversee operations including supervising and supporting all programs and services the facility provides.
• Routine maintenance and janitorial functions of the facility while it is open to the public.
• Work schedule may include nights, weekends and some holidays as necessary to meet patron needs and responsibilities.

Skills

Ice arena operations

Self-starter

Effective communication

Sales & cost control ideas

Strong organizational skills

Flexible schedule

Child-friendly

Driver's license

Job description

Description

Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

The Operations Manager, reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. Preventative maintenance tasks and shift coverage will include our Natick facility. This position will work alone and with other positions as required by the facility activities schedule. Work schedule may include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.

Requirements

Preferred Skills and Qualifications:

• Minimum of two (2) years' work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.
• Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Ability to develop "out of the box" ideas for increasing sales and controlling costs.
• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
• Flexibility to work varying hours especially as seasons and service needs change.
• Proven ability to work with and understand the needs of children of various ages and be committed to working with participants from a variety of backgrounds.
• Must have a valid Driver's License and comply with the safety regulations regarding operation of an ice resurfacer and ice edger.

This is a Full-time position.

Benefits: Eligible for medical, dental, vision, 401K and earned time after eligibility period is met.

Compensation: Base pay range: $57,500 - $65,000 annually.

*Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual compensation packages are based upon various factors unique to each candidate. *

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.