Operations Manager

FMC Ice Sports; Marlborough (MA); On-site; USD 57,500 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

FMC Ice Sports in Massachusetts is seeking an Operations Manager to oversee daily facility operations, supervise all programs and services, and ensure high-quality experiences for patrons across Marlboro, Franklin, and Hopedale arenas.

The role involves routine maintenance, janitorial tasks, and shift coverage, with work occurring evenings, weekends and some holidays as needed to meet patron needs and operate safely and efficiently.

Qualifications

• Minimum of two years' work experience in an ice arena with operations/maintenance responsibilities.
• Self-starter with ability to analyze situations and develop solutions with minimal supervision.
• Effective verbal and written communication across diverse groups.
• Ability to generate "out of the box" ideas for increasing sales and controlling costs.
• Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
• Flexibility to work varying hours including nights, weekends and some holidays.
• Experience with youth programs and safety compliance; valid Driver's License and operation of an ice resurfacer/edger.

Responsibilities

• Oversee operations including supervising and supporting all programs and services the facility provides.
• Work alone and with other positions as required by the facility activities schedule.
• Perform routine maintenance and janitorial functions when the facility is open to the public.
• Provide shift coverage and adapt to varying seasonal service needs.

Skills

Self-motivation

Verbal & written communication

Organizational skills

Problem solving

Time management

Flexibility

Customer service

Job description

Description

Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

The Operations Manager, reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. Preventative maintenance tasks and shift coverage will include our Marlboro, Franklin, and Hopedale facilities. This position will work alone and with other positions as required by the facility activities schedule. Work schedule may include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.

Requirements

Preferred Skills and Qualifications:

• Minimum of two (2) years' work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.
• Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Ability to develop "out of the box" ideas for increasing sales and controlling costs.
• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
• Flexibility to work varying hours especially as seasons and service needs change.
• Proven ability to work with and understand the needs of children of various ages and be committed to working with participants from a variety of backgrounds.
• Must have a valid Driver's License and comply with the safety regulations regarding operation of an ice resurfacer and ice edger.

This is a Full-time position.

Benefits

Eligible for medical, dental, vision, 401K and earned time after eligibility period is met.

Compensation

Base pay range: $57,500 - $65,000 annually.

Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual comepnsation packages are based upon various factors unique to each candidate.

All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.