Operations Manager

FMC Ice Sports; Pembroke (MA); On-site; USD 57,500 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

FMC Ice Sports in Pembroke, MA is seeking a full-time Operations Manager to oversee facility operations and staff coordination. The role requires a minimum of two years of experience in an ice arena, effective communication skills, and the ability to work varying hours. Compensation includes a salary range of $57,500 to $65,000, potential for bonuses, and benefits such as medical and 401K. A valid Driver's License is required. Join FMC in promoting quality ice sports programs in the community.

Qualifications

• Minimum two years' experience in an ice arena.
• Self-starter with problem-solving abilities.
• Valid Driver's License required.

Responsibilities

• Oversee operations and support facility programs.
• Manage maintenance and janitorial functions.
• Coordinate staff and provide customer service.

Skills

Analytical skills

Customer service

Organizational skills

Communication

Job description

Description

Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

Responsibilities

The Operations Manager, reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and janitorial functions of the facility while it is open to the public are required. This position will work alone and with other positions as required by the facility activities schedule. Work schedule may include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities. Key areas of responsibility focus on facility operations, staff coordination and customer service.

Requirements

• Minimum of two (2) years' work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.
• Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Ability to develop "out of the box" ideas for increasing sales and controlling costs.
• Must possess strong organizational skills with ability to prioritize multiple tasks and manage time effectively.
• Flexibility to work varying hours especially as seasons and service needs change.
• Proven ability to work with and understand the needs of children of various ages and be committed to working with participants from a variety of backgrounds.
• Must have a valid Driver's License and comply with the safety regulations regarding operation of an ice resurfacer and ice edger.

Position available at multiple locations throughout Massachusetts.

Full-time position.

Benefits

Eligible for medical, dental, vision, 401K and earned time after eligibility period is met.

Compensation

• Base pay range: $57,500 - $65,000 annually.
• Eligible for annual increase of 2% - 4% based upon performance.
• Eligible for year-end discretionary bonus.
• Individual compensation packages are based upon various factors unique to each candidate.

All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.