Operations Manager

Amico Lane; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

Hybrid schedule (2 remote days/week)

Modern WeWork office in Dupont Circle

High-growth startup with established 0

Job summary

Amico Lane is seeking an Operations Manager to lead maintenance projects, manage vendor relationships, and coordinate budgets for multiple properties in Washington, DC. You will work closely with the client services team to resolve escalated issues and ensure a superior client experience.

The role requires strong communication, 7+ years in operations, and a proactive, problem-solving mindset in a condo-management context. Hybrid work and a collaborative startup culture are offered.

Qualifications

• 7+ years of experience in operations management or a closely related field.
• College degree.
• Ability to work in Washington, DC.
• On-call after hours one week per month on a rotating schedule.
• Top-notch communication skills, written and verbal.
• Proven customer service excellence.
• Real estate condo homeowner experience is a plus but not required.
• Proficient in Excel, PowerPoint, and Google Workspace.

Responsibilities

• Project-manage maintenance activities from kickoff through completion.
• Resolve maintenance issues and meet vendors on-site.
• Own and improve SOPs for core maintenance processes.
• Prepare reports and advise the Board on property improvements and priorities.
• Lead client meetings and guide boards toward informed decisions.
• Create budgets for multiple properties and present to the board of directors.
• Build and maintain relationships with vendors for long-term partnerships.

Skills

Operations management

Customer service

Vendor coordination

Budgeting

Excel

PowerPoint

Google Workspace

On-call readiness

Education

College degree

Tools

Excel

PowerPoint

Google Workspace

Job description

Operations Manager, Washington, DC

About Amico Lane

Amico Lane is a fast-growing property management startup on a mission to transform how condominium associations in the Washington, DC area experience property management. We're a close-knit, high-performing team that values community, innovation, and delivering genuine peace of mind to our clients.

The Role

In this role, you will work collaboratively alongside our client services team, serving as the go-to expert for complex issues and escalated requests that require a higher level of expertise, judgment, and problem-solving. From navigating owner and vendor relationships to coordinating major building projects and creating a thoughtful budget, you will play a pivotal role in maintaining the trust and satisfaction of the communities we serve.

What You'll Do

• Project-manage a full spectrum of maintenance activities; routine upkeep, repairs, emergency response, and large capital improvement projects, from kickoff through completion
• Problem-solve maintenance issues and meet vendors on-site at the properties
• Own and continuously improve SOPs for core maintenance processes to drive a better client experience
• Prepare reports and provide recommendationsto the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done
• Lead client meetings and guide boards toward efficient, well-informed decisions
• Create budgets for several real estate properties and present them to the board of directors
• Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships

What We're Looking For (Required)

• 7 or more years of experience in operations management or a closely related field
• College degree
• The ability to work in DC
• The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
• Top notch communication skills - both written and verbal
• A track record of proven excellence in providing customer service
• Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
• Proficient skills in Excel, PowerPoint, and Google Workspace Products

Necessary Traits

• You have a passion for problem-solving and offering unique solutions to clients
• You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes.
• You're GREAT juggling various projects and flexing when priorities shift and adapt your planned day to the shift to the client and business needs
• You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients
• You are committed to following established Standard Operating Procedures and delivering high quality work
• You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed

What We Offer

• Healthcare benefits
• Hybrid schedule with remote 2 days per week
• Modern office in a WeWork in the Dupont Circle neighborhood
• High ownership, high-growth environment within a start-up environment that has established structure and success
• Hands-on experience with the latest property management tech and software
• Meaningful work; helping DC residents manage their most valuable asset