Operations Manager

Cressy Commercial Real Estate; Indianapolis (IN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Savings Plan

Paid Vacation

Tuition Reimbursement

Long Term Disability

Life Insurance

Paid Training

Job summary

Cressy Commercial Real Estate in Indianapolis seeks an Operations Manager to work directly with the Owner, overseeing daily operations and building the processes, systems, and team structure needed for growth. This is a strategic, hands-on business-building role focused on improving efficiencies, standardizing systems and KPIs, reducing vacancy days, and driving NOI improvements.

You will lead growth initiatives, implement SOPs, manage budgets, vendor contracts, and a culture of ownership as the

Qualifications

• 3–7+ years in property management or real estate operations.
• Experience in a small or growing company preferred.
• Strong financial understanding (budgets, P&L, NOI).
• Process-driven but adaptable; comfortable wearing multiple hats.
• Strong leadership presence with a hands-on, roll-up-your-sleeves attitude.
• Familiarity with property management software (AppFolio, Yardi, Corrigo).

Responsibilities

• Build and document standard operating procedures (SOPs).
• Implement KPIs for leasing, maintenance, collections, and retention.
• Identify inefficiencies and drive continuous improvement.
• Integrate AI into operations and other new technology platforms.
• Support portfolio expansion through operational readiness.
• Support integration of new business units.
• Oversee work order flow and maintenance turnaround as a KPI.
• Negotiate pricing and service agreements with vendors.
• Review and approve vendor invoices and contracts.
• Assist in completing new proposals for clients.
• Train team in new technology and AI; foster accountability.

Skills

5+ years of experience

Small/early stage company experience

Financial literacy (budgets, P&L, NOI)

Process-driven

Leadership presence

Tech-savvy, AI awareness

Property management software (AppFolio

Yardi

Corrigo

Tools

AppFolio

Yardi

Corrigo

Job description

About the role

The Operations Manager will serve as the right hand to the Owner, overseeing daily operations while building the processes, systems, and team structure needed for growth. This role is both strategic and hands-on — ideal for someone who enjoys solving problems, improving systems, and driving measurable results.

This is not a maintenance coordinator role — this is a business-building role.

What Success Looks Like

Within 12 months, you will:

• Improve operational efficiencies that benefit staff, company and clients
• Implement standardized systems and KPIs
• Increase portfolio profitability
• Reduce vacancy days and maintenance turnaround time
• Help prepare the company to scale 2–3x over the next 3–5 years

Core Responsibilities

Growth & Scalability

• Build and document standard operating procedures (SOPs)
• Implement KPIs for leasing, maintenance, collections, and retention
• Identify inefficiencies and drive continuous improvement
• Integrate AI into operations and other new technology platforms
• Support portfolio expansion through operational readiness
• Support integration of new business units

Financial Performance

• Assist in managing property-level budgets and cost controls
• Monitor rent collection and delinquency trends
• Improve NOI through expense management and revenue optimization
• Review and approve vendor invoices and contracts
• Assist in completing new proposals for clients

Maintenance & Vendor Oversight

• Oversee work order flow and turnaround time as a KPI
• Implement best practices related to preventative maintenance programs
• Build a reliable, cost-effective vendor network
• Negotiate pricing and service agreements

Team Leadership

• Training of team in new technology and AI
• Create accountability through performance metrics
• Assist with hiring and training as we grow
• Foster a culture of ownership and execution

Ideal Candidate

• 3–7+ years in property management or real estate operations
• Experience in a small or growing company preferred
• Strong financial understanding (budgets, P&L, NOI)
• Process-driven but adaptable
• Comfortable wearing multiple hats
• Strong leadership presence with a roll-up-your-sleeves attitude
• Familiarity of property management software (AppFolio, Yardi, Corrigo, etc.)

Key Traits We Value

• Builder mindset
• Highly organized self-starter
• High accountability
• Strong follow-through
• Data-driven decision maker
• Problem solver
• Clear communicator
• Growth-oriented

Compensation

• $75,000-$85,000
• Performance-based bonus tied to growth and NOI improvements
• Opportunity for advancement as the company scales
• Potential long-term incentive opportunity for the right candidate

Benefits

• Medical Insurance
• Accident and Critical Illness Insurance (available)
• Dental Insurance (available)
• Vision Insurance (available)
• Paid Vacation
• Paid Training
• Long Term Disability
• Life Insurance
• 401K Retirement Savings Plan
• Tuition Reimbursement (with employment contract)
• We follow all CDC safety guidelines to protect our employees and customers from COVID-19.

Why This Role is Different

This is an opportunity to:

• Work directly with ownership
• Shape the operational foundation of a growing company
• Build systems that will support long-term expansion
• Step into a leadership role that grows as the company grows