Operations Manager

PDS Health; Virginia, Fairfax (MN, VA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager Trainee, where you'll gain essential skills to independently run a dental office. This role offers a structured development program, preparing you to lead a team and enhance operational efficiency within 4-6 months. You'll engage in comprehensive training, tackle real-world challenges, and contribute to a culture that values growth and collaboration. With competitive pay and benefits, this is a fantastic opportunity to elevate your career while making a positive impact in the dental community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401K

Community Volunteer Time

Qualifications

• 5+ years of operational management experience required.
• Valid driver's license and reliable transportation needed.

Responsibilities

• Model company culture and promote values daily.
• Manage expenses and drive revenue growth effectively.
• Ensure compliance with company policies and regulations.

Skills

Team Building

Communication Skills

Financial Acumen

Problem-Solving

Data-Driven Decision Making

Education

High School Diploma

Associate or Bachelor’s Degree

Tools

Microsoft Office

Epic

1VU

BOX

Job description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

$30.50 - $42.25 / Hourly

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done through structured curriculum, on-the-job practical application, and development meetings. The expectation is that each individual will be able to independently manage a dental office within 4-6 months after completing the program.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily.
• Assess, hire, and retain suitable team members through comprehensive training, supervision, counseling, and coaching.
• Investigate and resolve staff and patient issues by analyzing facts to develop effective solutions.
• Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
• Drive revenue and profit growth year over year.
• Manage expenses to meet monthly goals and budgets.
• Show proficiency in cash management and accounting protocols.
• Learn to be a catalyst in team development for the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring to identify and implement improvement opportunities.
• Maintain professional appearance and demeanor, addressing others respectfully.
• Gain proficiency with People-related functions such as assessment, hiring, retention, performance evaluation, and compensation.
• Ensure compliance with company policies and regulatory bodies.
• Report weekly to the Regional Manager on accomplishments, improvements, and system effectiveness.
• By the end of the program, demonstrate competency in managing a team and developing office protocols.
• Develop and implement an office success plan for efficient operations.
• Perform other duties as assigned to improve team development outcomes.

Qualifications

• High school diploma or equivalent.
• Five or more years of related operational management experience.
• Valid driver’s license and automobile insurance, or reliable alternative transportation.
• Willingness to travel to multiple offices as required.

Preferred

• Associate or Bachelor’s degree.
• Experience leading and coaching teams.

Knowledge/Skills/Abilities

• Results-oriented and persistent.
• Effective team builder and communicator.
• Patient advocate with empathy and ethics.
• Process-focused with data-driven decision-making skills.
• Financial acumen and understanding of dental insurance and business principles.
• Influential with coaching and trust-building skills.
• Proficient in Microsoft Office, Epic, 1VU, BOX, and standard office equipment.
• Strong judgment, multitasking, and organizational skills.
• Ability to interpret financial and legal documents and communicate effectively.
• Problem-solving and decision-making capabilities.

Work Environment

• Primarily sedentary office work; field visits may be required.
• Low to moderate noise levels; occasional dealing with irate individuals.
• Physical requirements include sitting, standing, walking, and lifting reports/materials under 40 pounds.

Benefits

• Medical, dental, and vision insurance.
• Paid time off, tuition reimbursement, 401K, and community volunteer time.

Upon completing the training, this role becomes salaried.

Compensation: $30.50-$42.25 per hour.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating a healthier, happier workforce.