Operations Manager

Rentokil Initial; Virginia (MN); On-site; USD 47,000 - 64,000; Full time

Benefits offered by this job

Company car

Annual bonus

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match upto 3.5%

Vision care

Job summary

Rentokil Terminix in Halifax, NS seeks an experienced Operations Manager to lead and develop a team of service technicians. You will drive service excellence, coordinate operations, and support sales efforts to grow revenue across the region.

The role requires scheduling flexibility, travel within the territory, and a focus on client satisfaction while maintaining safety and regulatory compliance.

Qualifications

• Minimum 3–5 years in a management role focused on customer service.
• Experience leading and coaching service professionals in a field setting.
• Strong verbal and written communication skills; ability to train staff.

Responsibilities

• Oversee daily pest control operations to deliver superior customer service.
• Guide staff in operations, service delivery and client care.
• Manage basic financial performance including revenue growth and expense control.
• Travel within territory to visit clients and collaborate with sales for business development.
• Adjust schedules for efficiency and run routine client quality audits.

Skills

Management experience

Customer service

Team leadership

Communication skills

Pest control knowledge

Education

Bachelor’s degree (preferred but not required)

Job description

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. The company has experienced significant growth and has more than doubled in size in the last 5 years. We support our self‑motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

Rentokil‑Terminix is currently seeking an experienced Operations Manager in Halifax, NS to expand the existing team. The Halifax Branch is experiencing exciting growth, to support the continued expansion of our operations in Nova Scotia, we are seeking an experienced professional to join our operations management team. This position requires occasional inter‑provincial travel to support broader regional coverage. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :

Responsibilities

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Qualifications

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Pest control management experience required
• Success in training, mentoring and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route‑oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
• Must pass pre‑employment background screen
• Must possess a valid driver’s license and pass motor vehicle record search

• Company car
• Annual bonus
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match upto 3.5%
• Vision care

Rentokil‑Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil‑Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

If you require any accommodations at any point during the interview process, please get in touch with our HR Department.