Support Services Administrator

Rentokil Initial plc; Concord (NH); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Rentokil-Terminix Canada in Concord, Ontario, is seeking a client-focused team member for a hybrid role (3 days per week in-office). You will manage portals, support the sales team on RFPs, and oversee Pest Pac system tasks while ensuring accurate invoicing and organized contract filing.

The ideal candidate will have strong communication, attention to detail, and the ability to multi-task within a collaborative, fast-paced environment.

Qualifications

• Undergraduate degree or college diploma in a related field.
• Excellent interpersonal and customer relations skills.
• Strong verbal and written communication abilities.
• Detail-oriented with strong organizational skills.
• Experience with RFPs is preferred but not required.
• Ability to multi-task and work effectively in a team.

Responsibilities

• Various portal management, including receiving and closing work orders and dispatching as appropriate
• Supporting Sales Team on RFPs (Requests for Proposals)
• Pest Pac (internal system) management, including scheduling, creating accounts and managing recurring set-ups
• Re-scheduling any services that may not have been completed
• Creating consolidated invoice set ups
• Organizing and storing all associated contract files in one consolidated client folder
• Creating consolidated invoice set ups as per Province
• Reviewing all completed orders in branches and sending invoices to respective contacts for payment
• Following-up with Operations Mangers to gather any missing service reports
• Responding to any invoicing corrections, disputes or inquiries
• Other duties as may be assigned from time to time

Skills

Interpersonal skills

Verbal and written communication

Multi-tasking

Team player

Education

Undergraduate degree or college diploma

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. This role supports our commercial and residential customers while providing World Class customer service.

Role Designation: Hybrid (3 days/week)

Location: 99 Locke Street, Unit #1, Concord ON L4K 0J2

Salary: $45,700 annually

Job Responsibilities

• Various portal management, including receiving and closing work orders and dispatching as appropriate
• Supporting Sales Team on RFPs (Requests for Proposals)
• Pest Pac (internal system) management, including scheduling, creating accounts and managing recurring set-ups
• Re-scheduling any services that may not have been completed
• Creating consolidated invoice set ups
• Organizing and storing all associated contract files in one consolidated client folder
• Creating consolidated invoice set ups as per Province
• Reviewing all completed orders in branches and sending invoices to respective contacts for payment
• Following-up with Operations Mangers to gather any missing service reports
• Responding to any invoicing corrections, disputes or inquiries
• Other duties as may be assigned from time to time

Qualifications

• Undergraduate degree or College diploma from any related field
• Excellent interpersonal and customer relations skills
• Demonstrated strength in verbal and written communications
• Strong attention to detail
• Previous experience working with RFPs (Requests for Proposals) preferred, but not mandatory
• Ability to multi-task effectively
• Strong team player with a positive attitude

Why Choose Rentokil-Terminix?

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. You will receive some great benefits (if eligible) during your tenure with us:

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.