Operations Manager

G. BOPP + CO. AG; Village of Wappingers Falls (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading precision-weaving company is seeking an Operations Manager to lead the Inside Sales Team and ensure technical alignment with customer needs. You'll drive process improvements, support strategic initiatives, and lead cross-functional collaboration across Sales, Logistics, and Finance. Ideal candidates have a Bachelor’s in engineering, 5–10 years leadership experience in manufacturing, and strong communication skills. Join a dynamic team and contribute to operational excellence.

Qualifications

• Minimum 5–10 years of leadership experience, preferably in a manufacturing environment.
• Proven track record in process improvement, cost reduction, and team development.
• Hands-on, pragmatic leadership style with a strong sense of ownership and initiative.

Responsibilities

• Lead the development and optimization of operational and business processes.
• Provide technical leadership and hands-on support to Inside Sales and Field Sales.
• Develop and maintain cross-functional interfaces for order fulfillment.

Skills

Leadership

Process Improvement

Communication

Technical Support

Education

Bachelor’s degree in mechanical, industrial, or production engineering

Master’s or bachelor’s degree in business administration

Job description

G. BOPP + Co. AG is one of the world’s leading manufacturers of precision‑woven metal meshes. Since our founding in 1881, we have stood for Swiss craftsmanship, engineering excellence, and uncompromising quality. With locations in Switzerland, Germany, the UK, Italy, Sweden, the USA, Korea, and China, we are globally present and locally rooted.

Our high‑quality metal meshes are used in a wide range of applications – including square meshes for sieving and sizing, stainless steel meshes for screen‑printing, filtration meshes, laminates, and technical grids. They play an essential role in industries such as chemicals, pharmaceuticals, glass, ceramics, plastics, mechanical engineering, paper production, environmental technology, and even aerospace.

BOPP USA is a 100% subsidiary of G. BOPP + Co. AG, Switzerland.

Position Overview

The Operations Manager is a technical leadership role with direct responsibility for the Inside Sales Team. The position serves as the local company’s primary technical authority, ensuring that customer requirements, product specifications, and operational capabilities are fully aligned. A key focus is to provide hands‑on technical support and expertise to Inside Sales and Field Sales, enabling technically sound solutions, accurate quotations, spotting opportunities for in‑sourcing/vertical integration and high customer satisfaction.

As a member of the BOPP USA leadership team, the Operations Manager leads and develops the Inside Sales Team, establishes clear structures and scalable processes, and ensures seamless cross‑functional collaboration with Sales, Logistics, Finance, and Accounting. The role acts as a trusted partner to executive management, translating technical complexity into operational execution, driving continuous improvement, and supporting strategic decision‑making through disciplined, high‑quality project delivery.

Key Responsibilities

Operations & Process Management

• Lead the development, optimization, and standardization of operational and business processes across the organization
• Develop and maintain professional and efficient cross‑functional interfaces with the local Inside Sales, Accounting, Logistics and Field Sales teams to ensure seamless order fulfillment and customer satisfaction.
• Drive a culture of accountability, safety, and operational excellence across all departments.
• Coordinate with the Swiss parent company on supply planning, logistics, forecasting, and reporting
• Support the organization in establishing structured, scalable ways of working

Technical Leadership & Product Support

• Provide technical leadership and hands‑on support to Inside Sales and Field Sales
• Evaluate customer requests for technical feasibility and manufacturability, prepare basic cost calculations and quotations in cooperation with Technical Sales Managers and the Inside Sales team. Review and interpret technical drawings, specifications, and customer requirements
• Translate market and customer needs into technically feasible solutions.
• Close cooperation with Global Technical Director of BOPP Group.

Leadership & Organization

• Directly lead and develop the Inside Sales Team
• Drive a culture of accountability, safety, and operational excellence across all departments.
• Foster a structured, accountable, and customer‑focused working culture
• Support executive management with operational and organizational topics
• Partner with outside sales on key sales‑related projects involving inventory, cost, blanket agreements.

Management & Projects

• Support the entire BOPP USA team and corporate management in strategic decision‑making and reporting.
• Prepare decision‑making materials and recommendations for executive management
• Contribute to strategic initiatives and long‑term organizational development
• Ensure timely and high‑quality execution of complex tasks and initiatives

Qualifications & Experience

• Bachelor’s degree in mechanical, Industrial, or Production‑Engineering or equivalent background.
• Master’s or bachelor’s degree in business administration would be considered.
• Minimum 5–10 years of leadership experience, preferably in a manufacturing environment.
• Proven track record in process improvement, cost reduction and team development.
• Excellent communication and collaboration skills across cultural and organizational levels.
• Hands‑on, pragmatic leadership style with a strong sense of ownership and initiative.

Team Structure at BOPP USA

Reporting Line

Reports to Board of Management at G. BOPP + Co. AG, Switzerland and works in close coordination with the Global Technical Director of the BOPP Group having its office in Switzerland.