Operations Manager

Staffingine LLC; Vermont; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Staffingine LLC in Redmond, WA is seeking an experienced Operations Manager to lead day-to-day operations and drive performance across teams. You will mentor staff, optimize workflows, and ensure service excellence in a fast-paced environment.

The role focuses on monitoring KPIs, handling escalations, and collaborating with cross-functional groups to improve processes, cost efficiency, and overall operations.

Formación

• 5+ years of experience in operations or business management.
• Strong team leadership and people-management skills.
• Experience with KPI, SLA, and performance management.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder-management skills.
• Experience handling escalations and operational issues.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office and reporting tools.
• Ability to work in a fast-paced and changing environment.

Responsabilidades

• Manage and oversee day-to-day operational activities.
• Lead, mentor, and support team members to achieve business goals.
• Monitor team performance, productivity, quality, and service levels.
• Develop and improve operational processes, procedures, and workflows.
• Handle escalations and resolve operational or customer-related issues.
• Track KPIs, prepare performance reports, and identify areas for improvement.
• Coordinate with internal teams and stakeholders to ensure smooth operations.
• Manage staffing, workload distribution, scheduling, and resource planning.
• Identify operational risks and implement corrective and preventive actions.
• Ensure compliance with company policies, procedures, and service standards.
• Support process improvement and cost optimization initiatives.
• Provide regular updates and reports to senior management.
• Maintain strong communication with customers, stakeholders, and cross-functional teams.

Conocimientos

5+ years of experience in operations

Strong team leadership and people‑man­

Experience with KPI, SLA, and perfom…

Strong problem-solving and decision‑m…

Excellent communication and stakehold…

Experience handling escalations and op

Strong organizational and multitasking

Proficiency with Microsoft Office and

Ability to work in a fast-paced and ch

Descripción del empleo

Job Title: Operations Manager
Job Location: Redmond, WA
Job Type: Full-Time

Job Description:

• Manage and oversee day-to-day operational activities.
• Lead, mentor, and support team members to achieve business goals.
• Monitor team performance, productivity, quality, and service levels.
• Develop and improve operational processes, procedures, and workflows.
• Handle escalations and resolve operational or customer-related issues.
• Track KPIs, prepare performance reports, and identify areas for improvement.
• Coordinate with internal teams and stakeholders to ensure smooth operations.
• Manage staffing, workload distribution, scheduling, and resource planning.
• Identify operational risks and implement corrective and preventive actions.
• Ensure compliance with company policies, procedures, and service standards.
• Support process improvement and cost optimization initiatives.
• Provide regular updates and reports to senior management.
• Maintain strong communication with customers, stakeholders, and cross-functional teams.

Required Skills:

• 5+ years of experience in operations or business management.
• Strong team leadership and people-management skills.
• Experience with KPI, SLA, and performance management.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder-management skills.
• Experience handling escalations and operational issues.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office and reporting tools.
• Ability to work in a fast-paced and changing environment.